Customer Service Associate Part-Time

Educators Rising is seeking a motivated and professional Part-time Customer Service Associate to join its membership team. This position plays a vital role in supporting current and prospective members by delivering exceptional customer service and ensuring a positive member experience. The Membership Associate is responsible for improving the customer experience by delivering exceptional service, accurate information, and prompt escalation as needed. The ideal candidate is highly organized, detail-oriented, service-focused, and capable of prioritizing and managing multiple responsibilities in a fast-paced environment.

This part-time, remote position requires the selected candidate to be available for at least 20 hours per week between 9 a.m. and 5 p.m. Eastern Time.

PRIMARY DUTIES

The Junior Membership Associate will report to the Director of Membership and will serve as a member of the membership team providing high-quality customer service to members through phone calls and emails. This role will also work with other senior staff on related projects to ensure organizational data is complete, accurate, and up to date.

Primary responsibilities include:

Member Support:

• Provide prompt high-quality customer service to membership-related inquiries via phone and email.
• Provide information about membership benefits, renewals, and processes.
• Resolve member issues and escalate concerns to the Director of Membership or Membership Manager when necessary.
• Cultivate relationships with key stakeholders including chapter and student leaders, state coordinators, and teacher leaders

Administrative Tasks:

• Review and approve Teacher Leader applications.
• Maintain and update member records in the membership database.

Additional Duties:

• Participate in team meetings and provide input on strategies to improve membership services.
• Assist in processing shipments and mailing of membership materials, as needed
• Support office staff as needed to keep operations running smoothly
• Other duties as assigned

QUALIFICATIONS

The ideal candidate is passionate about the mission of Educators Rising and committed to delivering exceptional service to our members through clear communication and efficient processes. They are highly organized, detail-oriented, adaptable, and thrive in a collaborative, fast-paced environment.

Qualifications include:

• A commitment to the mission and values of Educators Rising
• Proven ability to provide outstanding customer service and support
• Highly organized with strong attention to detail and a commitment to accuracy
• Strong written, verbal, and interpersonal communication skills
• Ability to prioritize responsibilities and manage multiple projects in a fast-paced environment with excellent follow-through
• Demonstrated ability to work effectively both independently and as part of a team
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams; experience with Adobe products and project management platforms is a plus
• Self-starter who embraces innovation, continuous improvement, and organizational change
• Strong problem-solving skills with a proactive, solution-oriented mindset

COMPENSATION

Educators Rising is prepared to offer $18-$22 per hour as compensation for the role, depending on experience.

HOW TO APPLY
Your resume and cover letter will serve as your application.

To be considered for this role, submit your resume, cover letter, and application to [email protected] with the subject line: Part-time Customer Service Associate. Deviation from this subject line will cause a delay in the processing of your application. Applications will be reviewed on a rolling basis.