Bilingual Executive Assistant (Chicago)

Neighborhood Loans is seeking a highly organized, detail-oriented Bilingual Executive Assistant. This individual will play a key role in supporting loan officers, maintaining office efficiency, coordinating events and marketing initiatives, and ensuring outstanding client experience. The ideal candidate is proactive, dependable, professional, and comfortable working in a fast-paced sales environment.

Key Responsibilities:

• Manage day-to-day office operations and maintain an organized workspace
• Answer phones, greet clients, and provide a welcoming office experience
• Coordinate office supplies, inventory, and vendor relationships
• Assist with scheduling meetings, appointments, and team calendars
• Support leadership with administrative tasks and office coordination
• Ensure office systems and processes run efficiently
• Assist loan officers and staff with administrative support
• Help manage incoming leads and client communication
• Organize files, documents, and internal reporting
• Coordinate onboarding logistics for new hires and team members
• Help monitor office workflows and assist in maintaining accountability
• Assist with planning client appreciation events, realtor events, and community outreach
• Coordinate marketing materials, office promotions, and social media support
• Work with the team to help maintain brand consistency and office presentation
• Support recruiting and business development initiatives when needed
• Ensure clients receive prompt and professional communication
• Help create a positive and high-energy office culture
• Maintain confidentiality and professionalism when handling sensitive information

Qualifications:

• Bilingual (Spanish)
• Previous office management, administrative, or operations experience preferred
• Mortgage, real estate, banking, or sales office experience is a plus
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Comfortable working in a fast-paced environment
• Strong attention to detail and follow-through
• Proficient with Microsoft Office, Google Workspace, and CRM systems
• Positive attitude with a team-first mindset

About Us:

At Neighborhood Loans, we are passionate mortgage lending professionals with one goal in mind – make our clients our priority. Neighborhood Loans is a Residential Mortgage Lender utilizing a business model aimed at educating and enabling consumers in a rapidly changing market.

Our mission is to provide the finest service based on the highest standard of ethics, values, and customer care. In doing so, we will earn the loyalty and trust of homeowners who will become our lifelong customers and friends.

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person