Dispatcher and Customer Service Representative

Job Overview

We are seeking a dedicated and organized Dispatcher and Customer Service Representative to join our team. This role is essential in coordinating home service projects across plumbing, HVAC, electrical, and general contracting sectors. The ideal candidate will excel in managing scheduling, dispatching technicians, and providing exceptional customer support. Experience with HouseCallPro is a plus, as it will aid in streamlining operations and communication. This position offers an engaging work environment where efficiency, professionalism, and excellent service are valued.

Duties

• Coordinate daily schedules for service technicians across plumbing, HVAC, electrical, and general contracting jobs.
• Dispatch technicians promptly to customer locations based on priority and geographic considerations.
• Communicate effectively with customers to schedule appointments, provide updates, and address inquiries or concerns.
• Manage incoming calls and emails to assist customers with service requests, appointment changes, or general questions.
• Utilize HouseCallPro or similar software to organize appointments, track job progress, and maintain accurate records.
• Ensure timely follow-up with customers post-service to confirm satisfaction and gather feedback.
• Collaborate with field technicians and office staff to optimize workflow and resolve scheduling conflicts or issues.
• Maintain a professional demeanor while handling high-volume calls and multitasking in a fast-paced environment.

Requirements

• Proven experience in dispatching within home service industries such as plumbing, HVAC, electrical, or general contracting is required.
• Strong organizational skills with the ability to manage multiple schedules simultaneously.
• Excellent communication skills for interacting with customers and team members effectively.
• Experience with HouseCallPro software is a plus but not mandatory; training will be provided if needed.
• Ability to remain calm under pressure while handling urgent customer requests or scheduling challenges.
• Basic computer proficiency including familiarity with scheduling software and office applications.
• A professional attitude with a focus on delivering outstanding customer service.

This role offers an opportunity for motivated individuals who thrive in dynamic environments to contribute significantly to our company’s success by ensuring efficient operations and exceptional customer experiences.

Pay: $16.00 - $22.00 per hour

Work Location: Remote