Fully Remote - Entry Level Customer Service Agent - Work From Home

Company: Globe Life AO
Location: 100% Remote – United States
Job Type: Full-Time | Flexible Schedule | Training & Mentorship Provided

Build Relationships. Help Families. Grow Your Career.

Are you looking for a work-from-home career where you can help people, build meaningful relationships, and create long-term professional and income opportunities?

Globe Life AO is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Member Engagement Advisors. In this role, you’ll work directly with individuals and families through scheduled virtual appointments, helping them understand available life, accident, and supplemental health insurance benefits while providing exceptional customer service throughout the client experience.

This opportunity combines member services, benefits education, relationship management, and consultative sales in a fully remote environment.

Whether you’re beginning a new career or bringing experience from another industry, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started.

No previous insurance experience is required.

Opportunity Highlights

✔ 100% Remote – Work From Home
✔ Qualified Client Opportunities Provided
✔ No Lead Purchasing Required
✔ Weekly Performance-Based Compensation
✔ Performance Bonuses & Renewal Income Opportunities
✔ Comprehensive Training & Mentorship
✔ Flexible Scheduling
✔ Leadership & Career Advancement Opportunities

About Globe Life AO

For more than 70 years, AO has served working families, including veterans, labor union members, credit union members, associations, and their families.

As part of the Globe Life family of companies, our organization focuses on helping families understand and access supplemental insurance benefits designed to provide greater financial protection and peace of mind.

Our culture is built around service, integrity, mentorship, accountability, and professional development, with opportunities for motivated representatives to continue growing into leadership.

What You’ll Do

As a Remote Member Engagement Advisor, you’ll serve as a trusted resource for clients before, during, and after enrollment.

Member Engagement & Support

• Conduct scheduled virtual consultations through Zoom and phone
• Welcome and assist new and prospective clients
• Learn about each client’s individual needs and priorities
• Explain available life, accident, and supplemental health insurance benefits
• Answer questions regarding coverage and benefit options
• Provide personalized, needs-based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

Relationship Management

• Build long-term relationships through professionalism and consistent communication
• Provide ongoing customer service after enrollment
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Help clients navigate applicable claims procedures
• Maintain organized digital client records
• Complete timely follow-up communication
• Follow applicable company procedures and state insurance requirements

Professional Development

• Participate in structured virtual onboarding
• Attend weekly training and coaching sessions
• Receive ongoing mentorship from experienced leaders
• Strengthen communication, presentation, and relationship-management skills
• Develop product and industry knowledge
• Participate in leadership development opportunities

What We Offer

🏠 100% Remote Work

Build your career from home while remaining connected to a collaborative virtual team.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Modern digital business tools
• Remote training, coaching, and mentorship

⏰ Flexible Scheduling

Organize your work schedule around client appointments, training, and performance goals while enjoying the flexibility of a virtual environment.

Qualified Client Opportunities

Representatives have access to company-provided client opportunities, including individuals and families interested in receiving information about available benefits.

This allows you to focus on:

• Member …