Customer Service Team Advisor

We are pleased to be supporting Field Doctor to recruit a Customer Service Advisor to join their team.

About Field Doctor

At Field Doctor, we’re on a mission to feed people’s health, one delicious meal at a time.

We’re a fast-growing, entrepreneurial food business based in the South West, creating chef-made, dietitian-designed, supercharged frozen meals that taste amazing and support better health. Every award-winning meal is crafted in our kitchens in Weston-Super-Mare and delivered directly to customers nationwide.

Customers choose from our ranges based on their health goals, dietary needs, medical conditions; or simply because they love delicious, nourishing food.

The Role

We are looking for an enthusiastic and dedicated Customer Service Advisor to join our growing team, with a focus on proactive outreach and inbound customer support.

This is a front-line role where you’ll often be the first point of contact for customers and potential customers. You’ll answer queries via phone, email, and live chat, guide customers through their orders, and identify opportunities to grow our customer base. You’ll also follow up with customers post-order to gather feedback, helping us continually improve their experience with Field Doctor.

Flexibility is important in this role. Core hours are Monday to Thursday 9am-6pm, Friday 9am-4pm + Sunday 4-6pm, but there is an element of flexibility to work with the team.

There are also opportunities in the future to grow in the business and manage a team (internally or externally).

Key Responsibilities

• Provide exceptional customer support across phone, email, and live chat.
• Proactively identify and follow up on sales leads to expand our customer base.
• Collect and share customer feedback to enhance our meals and services.
• Communicate customer issues clearly to product, kitchen, and tech teams.
• Track and document customer issues, ensuring swift resolution.
• Spot opportunities to improve processes and the overall customer journey.

Skills & Experience

To succeed in this role, you’ll bring:

• Excellent phone manner and customer management skills.
• Strong written and verbal communication skills across multiple service channels.
• Experience with customer service/ticketing systems (ideally Gorgias).
• Ability to identify patterns in feedback and customer behaviour using data.
• Strong problem-solving and troubleshooting skills with great attention to detail.
• A proactive, collaborative, and self-motivated mindset.
• Quick learning ability with an interest in food, health, or nutrition is a bonus!

Why Join Us?

• Be part of a mission-driven company making a real difference in people’s health.
• Work in a supportive, collaborative environment with opportunities to grow.
• Help shape the customer journey in a fast-paced, entrepreneurial business

Sounds like the role for you? Please get in touch by sending us your CV!

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• On-site parking
• Work from home

Ability to commute/relocate:

• Weston-super-Mare BS24 8EF: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What’s your current notice period / earliest available start date?
• What’s your current / latest salary?

Work authorisation:

• United Kingdom (required)

Location:

• Weston-super-Mare BS24 8EF (preferred)

Work Location: Hybrid remote in Weston-super-Mare BS24 8EF