Interaction Designer

Details

Reference number

483767

Salary

£45,544 - £49,523

External applicants will join on the pay band minimum.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

HMRC - CDIO - Chief Technology and Design Office

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Edinburgh, Leeds, Manchester, Worthing

About the job

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

HMRC is looking for a passionate Interaction Designer, who can champion user-centred design across our department. They’ll work as part of our User-centred Design practice in the Chief Technology and Design Office, shaping key initiatives that impact millions of people, ensuring our services meet real user needs.

An interaction designer is a confident and competent designer who can determine the best way for users to interact with HMRC’s services. They:

• use their experience to design user-friendly and accessible services that align with government standards and best practices

• work alongside policy experts, user researchers, designers, product managers, and tech specialists to create cohesive, end-to-end user experiences .

Further Information on the technical skills can be found at https://ddat-capability-framework.service.gov.uk/role/interaction-designer

Person specification

Your responsibilities will include:

• creating prototypes, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
• mapping user journeys, processes and visualising design problems
• building positive relationships with stakeholders and team members, influencing and collaborating with them to improve design quality
• helping to facilitate the design process by participating in research activities, pairing with developers, facilitating workshops and communicating design decisions .
• working collaboratively with your team to turn concepts into user-centred services

You will also be expected to:

• participate in the design communities within HMRC and across government, both online and offline
• use your expertise to review and provide feedback to other interaction designers on their work
• seek out opportunities for learning and improvement by getting feedback from your colleagues and the business

Essential Criteria

To be successful in this role you will already have experience and understanding of:

• designing accessible, user-centred digital services that meet user needs
• using a range of interaction design techniques, including sketching, concept development, journey mapping and prototyping
• creating and testing prototypes at varying levels of fidelity, including experience with HTML and CSS and collaborative prototyping with teams and stakeholders
• working with design systems, pattern libraries and style guides, for example the GOV.UK design system
• user research methods and practices, and using evidence and insight to inform design decisions and build understanding
• managing stakeholder needs and expectations, including facilitating difficult discussions and influencing diverse sets of stakeholders

Qualification

A degree in a relevant subject or equivalent background from industry experience is expected.

**Further Location In…