Account Manager - UKI (d/f/m)

Personio’s intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one? This role requires 3 days per week in the office and is based in London. If you’re excited by the prospect of joining a company that’s already established and now growing fast in the UK and Ireland, a career at Personio’s UK&I team could be exactly what you’re looking for. You’ll use your deep understanding of customer needs to drive that growth here, bringing a transformative product to an HR technology industry set to soar, and helping organisations move away from outdated, manual ways of managing their people.

As a Professional Account Manager, you’ll own a book of business across around 200 clients, spanning any and all industries and sectors. Your portfolio is mixed, but weighted mostly toward our Large and Medium Business customers. You’ll be the primary point of contact for these accounts, responsible for protecting and growing recurring revenue, deepening relationships with key stakeholders, and identifying opportunities for expansion. You’ll also be influential in growing the UK market and establishing Personio’s presence here as we drive for growth. It’s a role that blends commercial ownership with genuine customer partnership: you’ll safeguard the base while actively building the pipeline that grows it.

Role Responsibilities: What you’ll do

• Own renewals across your book: manage the end-to-end renewal process for your :200 accounts, securing timely, well-negotiated outcomes that protect recurring revenue.
• Safeguard and grow the MRR: take full accountability for your MRR book, tracking performance closely and acting early to protect it.
• Demo new products and features: run product demonstrations that drive adoption and uncover expansion opportunities within existing accounts.
• Prevent churn and detraction: proactively identify at-risk accounts and early warning signs, and intervene before dissatisfaction turns into churn.
• Build and manage pipeline: surface and progress upsell and cross-sell opportunities across your portfolio, contributing to predictable, sustainable growth.
• Manage multiple stakeholders: build and maintain relationships across each customer’s organisation, from day-to-day users to economic buyers and executive sponsors.
• Work shoulder-to-shoulder with CSMs: partner closely with Customer Success Managers across the account lifecycle to deliver a seamless, joined-up customer experience.
• Negotiate internally across teams: coordinate with internal stakeholders — including Finance, Legal, Product, Support, and Deal Desk — to secure the right delivery, answer, or resolution for the client.
• Detect trends and opportunities: use data and account insight to spot patterns across your book, informing where to focus retention effort and where to lean into growth.
• De-escalate and resolve issues: act as a calm, credible presence with upset or frustrated customers, resolving concerns before they threaten the relationship.
• Drive UK market growth: play an influential role in growing Personio’s presence and reputation in the UK market as we scale.

Role Requirements: What you need to succeed

• 3–4+ years of experience in sales or account management, with a proven track record of growing accounts and exceeding retention targets.
• Strong negotiation skills: confident negotiating renewal terms and commercial agreements that work for both the customer and the business.
• A natural ability to build rapport: you build trusted, lasting relationships with customers and stakeholders at every level.
• An analytical mindset: comfortable working with account and usage data to detect trends, flag risk, and spot growth opportunities across a large portfolio.
• A risk-prevention approach: you think ahead, catching signs of risk early and acting before issues escalate.
• Composure under pressure: skilled at de-escalating upset customers and turning difficult conversations into constructive outcomes.
• Comfortable liaising with senior leadership: confident engaging with senior leadership and C-suite stakeholders across a wide range of businesses.
• AI enthusiasm: curious about applying AI and automation to sales and customer workflows.
• Adapt…