Senior Manager, IT Service Continuity

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE SUMMARY: You will help us run our resilience and recovery work across three areas: cyber recovery, IT disaster recovery (ITDR), and business continuity. Our team works across the whole Group. We own the IT service continuity standards, we are the control owner, and we plan data centre and DR testing.

A big early job is setting up a new Command Centre. The current Major Incident Management (MIM) team will run it, with a wider remit, to coordinate how Engineering responds when something goes wrong.

You know enough about the technology to ask the right questions and push teams to plan for the worst. You report clearly, work well with people, and are happy to take the lead without waiting to be asked.

WHAT YOU’LL BE DOING: Cyber recovery and DR: Ask infrastructure, cyber, and application teams the hard questions about how they would recover from a serious attack — not a simple failover, but a full, damaging event. Check that their plans for things like isolated recovery, immutable backups, and clean-room rebuilds are real, tested, and written down. You will not design the solutions yourself, but you will know enough to test the thinking. Make sure DR is treated as a P1, and that recovery plans, dependencies, and the order of recovery stay accurate and well tested. Help plan and join up data centre testing across the Group.

Business continuity and the Command Centre: Work within the Group business continuity approach rather than owning it. Help set up the new Command Centre and settle how it runs day to day. The MIM team will be the way into Engineering when a business continuity event happens, working closely with Crisis Management and the engineering teams. Train the MIM team and run tabletop exercises so everyone knows how the Command Centre should work.

Standards, governance, and reporting: Look after our IT service continuity standards and controls, including who does what and how often we review them. Keep an independent eye on how ready we really are, with a clear, evidenced view of the gaps and what is being done about them. Write clear reports for senior leaders and the governance groups, keep evidence ready for audit, and be a first …