Customer Service Representative

Company Description Management and Network Services, LLC (MNS) is a long-standing partner for optimizing managed care for skilled nursing facilities (SNFs) across the United States. For over 30 years, MNS has helped SNFs maximize contracts, reduce credentialing burdens, streamline admissions, and improve claims collection. The company offers a tech-enabled suite of solutions designed to simplify operations, increase profitability, and improve cash flow so providers can focus on quality patient care. Its all-in-one Managed Care Platform delivers a single workflow, giving SNF partners clear visibility into placements, contracts, and revenue. With one login and one dashboard, MNS supports a more efficient and effective managed care process.

Role Description The Customer Service Representative is a remote position. In this position, the team member responds to inquiries from SNF partners and other stakeholders, provides accurate information about MNS services and platforms, and resolves issues in a timely and professional manner. Daily responsibilities include handling phone and email communications, documenting interactions in internal systems, and escalating complex concerns to appropriate departments when needed. The role also involves maintaining up-to-date knowledge of managed care processes and MNS tools, guiding users through platform features, and supporting a positive overall customer experience. Collaboration with internal teams to identify trends, improve processes, and enhance service delivery is an important part of this role.

Qualifications

• Demonstrated skills in Customer Service and Customer Support, with a focus on responsiveness and professionalism.
• Experience contributing to Customer Satisfaction through effective problem-solving and clear communication.
• Ability to enhance the overall Customer Experience by building rapport and providing helpful, accurate guidance.
• Background working in roles similar to Customer Service Representatives, preferably in healthcare, insurance, or managed care environments.
• Strong verbal and written communication skills and active listening abilities.
• Proficiency with basic computer application, and the ability to learn new platforms quickly.
• Organizational skills to manage multiple inquiries, prioritize tasks, and maintain detailed records.
• High level of integrity, reliability, and a commitment to maintaining confidentiality and compliance standards.
• High school diploma or equivalent required; additional education or training in business, healthcare administration, or a related field is a plus.