Account Manager

Account Manager.

Appetite is on a mission to help people find better places to eat - and help brilliant restaurants get the attention they deserve.

We’re building a new kind of dining platform powered by real-world word-of-mouth, unforgettable experiences, and a fast-growing community of high-intent, experience-led diners who genuinely love great food.

As Appetite continues to scale rapidly and build serious momentum, we’re looking for a confident Account Manager to service existing relationships. You’ll play a key role in maintaining our partner restaurant network and ensure we continue to deliver the best experience for the Appetite community.

This role is all about nurturing relationships, adding genuine value and helping build something people actually love to use.

What you’ll be doing

As an Account Manager, you’ll be the key contact for a portfolio of restaurant partners on Appetite Premium - helping them make the most of their presence on the platform and drive real, measurable value.

Please note this a client facing role and involves 70% in person activity, you must be comfortable with face to face meetings/conversations.

You’ll build strong, consultative relationships, run regular performance check-ins, and offer strategic advice to help partners optimise their campaigns, boost visibility, and ultimately drive more covers.

You’ll be responsible for:

• Owning and growing relationships with a portfolio of restaurants, ensuring they’re supported, engaged, and seeing performance improvements over time;
• Leading onboarding, performance reviews and regular check-ins, making sure partners are set up for success from day one;
• Optimising each partner’s profile - advising on photos, offerings and content strategy to drive bookings and engagement;
• Collaborating with internal teams (Product & Marketing) to ensure partners get what they need - and that their feedback shapes what we build next;
• Using data to drive decisions, present results, and spot opportunities to improve outcomes;
• Tracking your portfolio and progress through Zoho CRM and Notion;
• Spotting upsell and expansion opportunities, and playing a key role in increasing overall partner retention and value.

This is a true account management role - consultative, relationship-led and impact-focused. Your goal is to help our restaurant partners grow through Appetite.

You’re someone who…

• Has 3+ years of experience in account management, partnerships, or a similar commercial role - ideally in hospitality, tech, SaaS or media and involved regular face to face visits;
• Is confident managing a portfolio of partners - with a track record of driving retention, engagement, and account growth;
• Has strong communication and relationship-building skills, and knows how to build trust quickly with restaurant operators and decision-makers;
• Is confident and comfortable with face-to-face meetings and conversations, and enjoys a highly active, in-person role;
• Enjoys problem-solving and getting hands-on to help partners succeed;
• Is highly organised and detail-oriented, comfortable managing multiple priorities in a fast-paced environment;
• Understands hospitality - and ideally has a passion for restaurants and the food scene
• Wants to be part of an early-stage company where your work has real impact, and where no two days are the same.

Other bits

As a small startup, we value having our team together in our Shoreditch office. We operate on an alternating two-week working pattern: one week working Monday to Friday in the office, followed by a four-day week working Monday to Thursday in the office, with Friday off.

Holidays - We offer 25 days + bank holidays. Celebrate different bank holidays? Fine by us! Let us know and we’ll arrange them to suit you.

Socials - We run optional weekly social activities, everything from drinks, team lunches and dinners!

Dog Friendly - Your furry friends are welcome to join our office dogs, Pablo & Kai.

Hiring Process

• Submit your application
• Intro call with our Sales team
• In-person session with a short, role-based task
• Final chat with our founders, Toby and James

How to apply

Sound like a good fit? We’d love to hear from you. Simply send your CV and a brief note on why you’d be great for the role.

Job Type: Full-time

Pay: £30,000.00-£40,000.00 per year

Application question(s):

• What about this role made you apply?
• Based on the role description, what makes you a strong…