CRM Operations Assistant

🌟 We’re Hiring: CRM Operations Assistant

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Part-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a globally focused organization committed to strengthening customer relationships through effective data management, digital tools, and efficient business processes. Our approach combines customer insights, operational coordination, and technology-driven solutions to improve customer engagement and support business growth. We value accuracy, accountability, collaboration, innovation, and continuous improvement.

The Role

We are seeking a CRM Operations Assistant to support customer relationship management systems, maintain accurate customer records, and coordinate day-to-day CRM operations. This role is ideal for a detail-oriented professional who understands customer data, business workflows, and the importance of reliable reporting.

Working with sales, marketing, customer service, and operations teams, you will help maintain CRM data quality, improve system usability, track activities, and ensure customer information is organized and accessible.

Key Responsibilities

• Maintain and update customer profiles, contact information, account records, and activity histories within the CRM system.
• Review CRM records for accuracy, completeness, consistency, and duplicate entries.
• Support data imports, exports, record updates, segmentation, and routine database maintenance.
• Assist with CRM user administration, permissions, workflow updates, and system configuration under established procedures.
• Monitor data quality and coordinate corrections with relevant departments.
• Generate routine reports and dashboards covering customer activity, sales pipelines, lead status, and operational performance.
• Support lead assignment, follow-up tracking, customer communication records, and sales activity monitoring.
• Coordinate with sales, marketing, and customer support teams to maintain consistent CRM processes.
• Assist with campaign lists, customer segmentation, contact updates, and audience data preparation.
• Document CRM procedures, workflows, system issues, and user guidelines.
• Help investigate data discrepancies, reporting errors, and routine CRM issues.
• Support system testing, updates, process improvements, and user training when required.
• Maintain confidentiality and follow data protection policies when handling customer information.
• Identify opportunities to streamline CRM workflows and improve operational efficiency.

Requirements

• 3+ years of professional experience in CRM administration, sales operations, customer data management, business support, or a related field preferred.
• Bachelor’s degree or equivalent qualification in Business Administration, Information Systems, Marketing, or a related discipline preferred.
• Familiarity with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics 365, or similar systems.
• Strong understanding of customer records, data quality, reporting, and workflow management.
• Proficiency in spreadsheets, data analysis, and standard office applications.
• Strong organizational skills, attention to detail, and problem-solving abilities.
• Ability to manage multiple requests and coordinate effectively with cross-functional teams.
• Good written and verbal communication skills.
• Understanding of data privacy and responsible customer information handling.
• Professional certifications are not required unless specifically requested.
• Strong written and spoken English.
• Comfortable working independently in a fully remote environment.

What We Offer

• Fully remote, part-time working arrangement.
• Opportunity to support CRM systems and customer operations across business functions.
• Exposure to digital platforms, customer analytics, workflow automation, and reporting tools.
• Collaboration with international sales, marketing, and operations teams.
• Opportunities to develop CRM administration and data management expertise.
• Competitive compensation aligned with experience and responsibilities.
• Professional development and potential career progression.
• A collaborative environment focused on data accuracy, customer experience, and operational excellence.