Customer Service Representative

Hologic Health is seeking a Customer Service Representative to deliver responsive, accurate support for customers while contributing to a positive service experience.

Position Summary

The Customer Service Representative is responsible for managing customer inquiries and resolving issues with professionalism, empathy, and attention to detail. This role serves as a front-line point of contact, helping customers navigate questions, requests, and concerns while maintaining a high standard of service.

In this remote role, you will collaborate with internal partners to ensure accurate information, timely follow-up, and a consistent customer experience. You will also apply strong problem-solving skills to identify root causes and support continuous improvement.

Key Responsibilities

• Handle inbound customer inquiries and provide clear, courteous responses in a timely manner
• Resolve customer issues by investigating details, reviewing relevant information, and taking appropriate action
• Maintain accurate records of interactions, outcomes, and follow-up needs in customer systems
• Identify patterns in recurring questions or concerns and escalate effectively when additional support is needed
• Ensure service quality standards are met, including communication clarity, turnaround times, and documentation accuracy

Required Qualifications

• Prior customer service experience or equivalent experience supporting customers in a fast-paced environment
• Strong communication skills with the ability to explain information clearly and professionally
• Ability to manage multiple inquiries while maintaining accuracy and attention to detail
• Comfort working independently in a remote environment while meeting performance expectations
• Basic computer proficiency and the ability to learn and use customer support systems

Preferred Qualifications

• Experience working in a call center or high-volume support setting
• Familiarity with customer service processes, escalation procedures, and service-quality standards
• Demonstrated problem-solving skills and sound judgment when handling complex inquiries
• Experience handling sensitive or regulated customer information with discretion and professionalism

Compensation

Hourly rate: $40 - $70