Store Manager - Luxury Retail Flagship Pop-Up

Christy – Retail Flagship Pop-Up Store Manager

Location: King’s Road, London – Luxury Retail Pop-Up Store
Contract: Temporary, 7 months (January 2027 – July 2027)

The Role

We are looking for an enthusiastic, commercially minded and customer-focused Store Manager for our full price luxury retail Christy pop-up store on the King’s Road, London, on a temporary 7-month contract running from January 2027 to July 2027.

This is an exciting opportunity to lead a prestigious retail presence in one of London’s most recognised shopping destinations, representing a distinguished British heritage brand renowned for luxury home textiles since 1850.

The successful candidate will take ownership of the day-to-day running of the pop-up store, driving sales and profitability, delivering exceptional customer service and ensuring the store reflects the quality, craftsmanship and heritage of the Christy brand.

You will be confident leading and motivating a team, managing retail operations and creating an elevated, welcoming shopping experience for a discerning customer base. A strong commercial mindset, excellent attention to detail and a proactive, hands-on approach are essential.

This is a temporary 7-month contract, and full flexibility is required, including availability to work weekends, late nights, evenings and bank holidays in line with trading requirements.

Key Accountabilities

Commercial and Financial Performance

• Take responsibility for stock management, deliveries, pricing and stock availability.
• Monitor, control and report stock markdowns in line with company procedures.
• Lead, manage and motivate Sales Advisors to achieve sales and profit targets.
• Manage cash handling and payment systems in accordance with company policies and procedures.
• Monitor and control store costs and overheads, including utilities, staffing costs and overtime.
• Review sales performance and identify opportunities to maximise revenue and profitability.

Customer Perspective

• Plan and implement effective visual merchandising to maximise sales, customer satisfaction, store appearance and brand image.
• Deliver outstanding customer service, ensuring every customer receives a knowledgeable, personalised and premium shopping experience.
• Manage selling and customer service activities, developing team competence to optimise sales performance and customer satisfaction.
• Maintain exceptional standards of presentation, product knowledge and brand representation appropriate to a high-profile King’s Road location.

Internal Process Perspective

• Recruit, manage, motivate, train and develop Sales Advisors in accordance with company policies.
• Ensure employment legislation and relevant HR procedures are followed, including performance appraisals and staff management processes.
• Complete all required Head Office paperwork accurately, efficiently and within agreed deadlines.
• Maintain the upkeep, cleanliness and condition of all equipment, fixtures and fittings within the store.
• Ensure operational procedures, health and safety requirements and company policies are consistently followed.
• Oversee the smooth day-to-day operation of the temporary pop-up store throughout the contract period.

Learning and Development

• Develop personal skills and capabilities through ongoing training and development opportunities.
• Participate in performance reviews and act on feedback to continually improve individual and store performance.
• Encourage a positive team culture focused on learning, collaboration and continuous improvement.

Skills and Competencies

• A minimum of 2 years’ retail experience is essential.
• Previous management or supervisory experience within a retail environment is required
• Strong commercial awareness and the ability to drive sales, manage costs and achieve targets.
• Excellent customer service, communication and interpersonal skills.
• Proven ability to motivate, support and develop a team.
• Exceptional attention to detail, particularly in stock management, merchandising and store standards.
• Strong organisational skills, with a proactive approach and the ability to work independently.
• Ability to work under pressure, prioritise tasks and meet deadlines.
• A flexible, adaptable team player with a positive and hands-on approach.
• Confidence in handling cash, operating payment systems and following retail procedures.

Working Requirements

• Location: King’s Road, Lond…