Remote DME Customer Service Rep
- Source: Appone
- Soundview Medical Supply
- $37,440 to $41,600 /yr
- Remote
- United States
- Full-Time
- Mid level
Job Description
Open to candidates in: AZ, CO, FL, ID, NH, NV, OH, OR, PA, TN, TX, and WA.
About Soundview Medical Supply
We are an established, rapidly growing nationwide DME supplier with our corporate office based in Seattle. We are currently looking for a full-time Customer Service Representative to add to our growing team. This is a remote position, but if hired, you will need to conform to the working hours of 8:00 AM – 5:00 PM Pacific Time.
Our employees are friendly, talented, and system-oriented. The company is very team-driven with an emphasis on collaboration. We offer a friendly, caring work atmosphere, generous paid vacation policies, and competitive benefits. Check us out at www.soundviewmed.com.
About the Role
This isn’t a basic, script-reading call center job—and it’s not a back-office insurance desk, either.
Our Customer Service Representatives drive the core of our business: order processing, drop-shipping, and customer account support. You will manage order lifecycles from submission to delivery, navigate basic insurance/Medicare guidelines, resolve account issues, and build lasting relationships with the clients and patients you support.
What You’ll Do
Process + Drop-Ship Orders: Accurately enter, track, and manage product orders, changes, drop-shipments, and returns.
Account + Client Relations: Serve as a primary point of contact—handling 50–60 daily touches (inbound/outbound) to answer product questions, solve delivery issues, and build strong partner relationships.
Insurance + Compliance Awareness: Apply working knowledge of Medicare and Medicaid guidelines to ensure orders are compliant and coordinate with our billing team to resolve paperwork or dispute items.
Track Deliveries: Monitor production schedules, update customer files, and expedite priority drop-shipments to ensure patients get critical medical supplies on time.
Cross-Team Collaboration: Partner closely with Sales and Billing to keep accounts running smoothly and maintain detailed, accurate documentation.
What We’re Looking For
Availability: Must be able to work 8:00 AM – 5:00 PM PST.
Experience: At least 3 years of elevated customer service, order entry, or client support experience.
Industry Experience: Direct experience in Durable Medical Equipment (DME) or drop-shipping is a massive plus.
Insurance Understanding: Familiarity with basic medical insurance or Medicare/Medicaid documentation rules is highly preferred.
Tech Skills: Brightree experience is highly preferred; solid command of Microsoft Office, spreadsheets, and web-based tools is required.
The Person: Detail-obsessed, dependable, and adaptable. You know how to juggle moving parts and navigate systems without getting flustered.
Education: High School Diploma or equivalent.
About Soundview Medical Supply
Soundview Medical Supply is a leading provider of medical supplies for Adult Family Homes, Assisted Living Facilities, and long-term care environments. We believe caregivers are heroes, and we handle the complex coordination between doctors and insurance to make their vital work easier. At Soundview, we aren’t just shipping boxes; we are delivering dignity and care to seniors in our communities. Open to candidates in: AZ, CO, FL, ID, NH, NV, OH, OR, PA, TN, TX, and WA.
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