Customer Service Representative
- Source: Indeed
- Omni RMS
- Hybrid
- Denton
- Full-Time
- Mid level
Job Description
Customer Services Representative
Location: Denton, Manchester
Contract Type: Permanent, Full Time (Average 42 hours)
Shift Pattern: 4 on, 4 off shift pattern
Our client, a leading provider of integrated facilities management and infrastructure solutions is hiring for a Customer Services Representative to join their dynamic Helpdesk team in Denton, where you’ll be the frontline liaison for clients reporting maintenance and repair issues across a diverse portfolio of sites.
In this fast-paced role, you’ll ensure all service requests are logged, prioritised, and dispatched efficiently to the right teams or contractors keeping operations running smoothly and customers satisfied.
Working Hours
- Shift Pattern: Rolling 4 days on, 4 days off
- Shift Duration: 12 hours (07:00–19:00)
- Weekend Work: In line with rostered on days
Key Responsibilities
- Serve as the first point of contact for customer issues via phone and email using our contact centre software
- Accurately log and track maintenance and repair requests in our CAFM system
- Coordinate with internal teams and external contractors to schedule timely repairs
- Keep customers informed with regular updates on the status of their requests
- Deliver professional, empathetic, and solution-focused communication at all times
- Monitor open cases and follow up to ensure prompt resolution
- Maintain detailed records of all interactions and service outcomes
- Contribute to continuous improvement by identifying recurring issues or process inefficiencies
What We’re Looking For
- Proven experience in customer service
- Strong written and verbal communication skills
- Exceptional attention to detail
- Confident IT skills
- Ability to stay calm and professional under pressure
- Willingness to work 12-hour shifts on a rolling 4-on, 4-off schedule
If you’re ready to make a real impact in a role where no two days are the same, we’d love to hear from you!
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Denton (Greater Manchester, North West Region)
