Assistant Manager
- Source: LinkedIn
- ASAP Tickets
- Remote
- Wilmington
- Full-Time
- Senior
Job Description
Role Description: The Assistant Manager is a full-time remote role responsible for supporting day-to-day operations and team performance within the travel services function. This role oversees a team of agents, helps manage schedules and workload distribution, monitors service quality, and ensures adherence to company policies and customer care standards. The Assistant Manager collaborates with senior management to implement process improvements, track key performance metrics, and resolve escalated customer issues in a timely, professional manner. Daily tasks include coaching team members, coordinating cross-functional communication, preparing reports, and contributing to initiatives that enhance efficiency, customer satisfaction, and revenue growth. The role requires consistent online availability, effective leadership in a remote environment, and a strong focus on delivering high-quality travel services.
Qualifications
Candidates should possess strong leadership, team management, and people development skills to guide and support a remote service team.
Candidates should possess excellent customer service, conflict resolution, and client relationship management skills, ideally within travel or service-oriented industries.
Candidates should possess solid organizational, time management, and multitasking skills to coordinate schedules, prioritize tasks, and meet deadlines.
Candidates should possess strong communication, presentation, and interpersonal skills for effective collaboration with agents, stakeholders, and management.
Candidates should possess analytical and problem-solving skills to interpret performance data, identify issues, and propose improvements.
Experience in travel, hospitality, or related fields, including familiarity with booking systems, airline policies, and concierge services, is highly beneficial.
Proficiency with digital tools and remote collaboration platforms, along with comfort working in a fast-paced, metrics-driven environment, is preferred.
A bachelor’s degree in business, management, tourism, or a related discipline, or equivalent professional experience, is an advantage.
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