Project Manager (Low Voltage / Infrastructure)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

New Era Technology offers:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays

SUMMARY: The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

PRIMARY DUTIES include but not limited to: Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
• Schedule internal staff and subcontractors for installations and manage workflows.
• Track multiple project budgets, milestones, and deliverables to maintain profitability.
• Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
• Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
• Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
• Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
• Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
• Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.

Operational Excellence

• Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
• Identify risks and develop mitigation strategies to ensure project continuity.
• Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
• Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
• Support process improvement initiatives using data-driven insights.
• Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
• Support procurement and vendor management for project-related materials and services.
• Identify potential sales opportunities through installation interactions.
• Participate in employee reviews when requested.
• Strive to achieve 100% customer satisfaction at all times.

Perform other duties as assigned by management.

Quality & Compliance

• Ensure all installations meet client specifications and industry standards.
• Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
• Monitor installation progress through site visits and client meetings as required.
• Maintain compliance with internal processes, safety protocols, and regulatory requirements.
• Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.

COMPETENCIES:

• Proven exper…