REMOTE--Confidential – Salesforce Product Owner

Confidential – Salesforce Product Owner

Our client is seeking an experienced Salesforce Product Owner to lead the strategy, prioritization, and delivery of Salesforce capabilities within a complex enterprise environment.

This individual must be a true Salesforce subject matter expert , not simply a Product Owner who has worked alongside Salesforce teams. The ideal candidate will have deep functional knowledge of the Salesforce platform, understand how Salesforce solutions are designed and configured, and be able to work credibly with administrators, developers, architects, integration teams, and business stakeholders.

Key Responsibilities

• Own and prioritize the Salesforce product backlog, roadmap, features, user stories, and acceptance criteria.
• Serve as the primary product lead and functional SME for Salesforce-related initiatives.
• Partner closely with Salesforce Administrators, Developers, Architects, Integration teams, UX, and business stakeholders.
• Translate business requirements into scalable Salesforce solutions and clearly defined product requirements.
• Lead discovery sessions to understand business processes, pain points, workflows, data requirements, and desired outcomes.
• Evaluate whether requirements should be addressed through Salesforce configuration, customization, automation, integration, or process change.
• Prioritize enhancements based on business value, user impact, platform scalability, technical feasibility, dependencies, and risk.
• Understand the downstream impact of Salesforce changes across data, integrations, workflows, reporting, security, and connected enterprise applications.
• Develop detailed user stories, process flows, acceptance criteria, and functional requirements.
• Participate in backlog refinement, Sprint Planning, reviews, retrospectives, release planning, and production-readiness activities.
• Partner with technical teams on integrations between Salesforce and other enterprise applications and platforms.
• Support UAT, release management, adoption, training, and post-launch enhancements.
• Establish and monitor product KPIs, platform adoption, user feedback, and product performance.
• Communicate product priorities, roadmap, risks, dependencies, and tradeoffs to senior stakeholders.

Required Experience

• Strong experience as a Salesforce Product Owner, Salesforce Product Manager, Business Systems Product Owner, or similar role .
• Deep hands-on functional knowledge of the Salesforce platform .
• Demonstrated experience owning Salesforce products, enhancements, implementations, or major platform initiatives.
• Strong understanding of Salesforce capabilities, configuration, workflows, objects, data models, permissions, security, reporting, and automation.
• Experience working directly with Salesforce Administrators, Developers, and Architects.
• Ability to understand and discuss Salesforce solution design and challenge technical recommendations when appropriate.
• Experience defining roadmaps, managing backlogs, writing user stories, establishing acceptance criteria, and supporting releases.
• Strong understanding of Salesforce integrations, APIs, data flows, and dependencies with other enterprise systems.
• Experience leading requirements gathering and translating business processes into Salesforce solutions.
• Strong Agile/Scrum experience.
• Excellent stakeholder-management and communication skills with the ability to bridge business and technical teams.

Salesforce Knowledge

The ideal candidate should be comfortable discussing topics including:

• Salesforce data model, standard and custom objects
• Flows and workflow automation
• Roles, profiles, permission sets, and sharing/security models
• Reports and dashboards
• Data quality and governance
• Salesforce integrations and APIs
• Release management and deployment considerations
• Configuration versus customization decisions
• Platform scalability and technical debt
• User adoption and change management

Experience with relevant Salesforce Clouds such as Sales Cloud, Service Cloud, Experience Cloud, or other enterprise Salesforce products is strongly preferred.

Preferred

• Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Business Analyst, or related certifications .
• Experience working within a large enterprise Salesforce environment.
• Experience with Salesforce integrations involving ERP, CRM, data platforms, APIs,…