Customer Service Representative (E-Commerce & Post-Purchase Support)

Company: SuperBox for TV (https://superboxfortv.com/)

Position Title: Customer Service Representative (E-Commerce & Post-Purchase Support)

Employment Classification: Full-Time / Independent Contractor (100% Remote, US-Based)

Openings: Multiple Positions (Day Shift & Night Shift coverage)

Target Candidate Location: United States (Remote nationwide)

Compensation: $17.00 – $22.00 per hour (Base rate commensurate with experience + performance incentives + night differential)

SuperBox for TV – Customer Service Representative JDDownload

Table of Contents

• Company Overview

• Shift Schedules & Operational Windows

• Day Shift: Live Shopper Consultation & Order Administration

• Night Shift: Prime-Time Inquiries & After-Hours Care

• Core Responsibilities

• Omnichannel Shopper Engagement & Pre-Sales Guidance
• Order Fulfillment, Logistics Tracking & Carrier Inquiries
• Billing, Returns & Dispute Prevention

• Technical Triage & Cross-Team Escalation

• Candidate Profile & Qualifications

• Experience & Work Authorization
• Communication & De-Escalation Skills

• Operational & Platform Proficiency

• Home Office & Technical Requirements
• Compensation, Benefits & Growth
• How to Apply

Company Overview SuperBox for TV is a premier authorized distributor of authentic SuperBox streaming media hardware across the United States and Canada. We specialize in delivering cutting-edge home entertainment devices—including the flagship SuperBox S6, S7, and S8 series—backed by manufacturer-verified serial authenticity, comprehensive hardware warranties, and high-touch customer care.

As households nationwide cut the cord and shift permanently toward on-demand internet streaming, customer expectations for fast, helpful, and reassuring customer service have never been higher. To ensure a seamless shopping and post-purchase experience for our growing community of cord-cutters, we are seeking two dedicated Customer Service Representatives to manage omnichannel communications, resolve order discrepancies, assist prospective buyers, and support our community across two distinct operating windows.

Shift Schedules & Operational Windows Both positions operate entirely remotely and require strict punctuality, reliability, and an uninterrupted home office setup. Please indicate your shift preference directly in your application.

Day Shift: Live Shopper Consultation & Order Administration

• Schedule: Monday through Friday
• Working Hours: 9:00 AM – 5:30 PM EST (8:00 AM – 4:30 PM CST / 6:00 AM – 2:30 PM PST)

The Day Shift is our high-energy shopper consultation and order fulfillment window. Your workday focuses on engaging prospective buyers browsing our storefront, answering product comparison questions, verifying order accuracy, tracking shipment dispatch with courier partners, and processing billing adjustments. This shift includes a 30-minute unpaid meal break and two scheduled 15-minute paid rest breaks.

Night Shift: Prime-Time Inquiries & After-Hours Care

• Schedule: Sunday through Thursday OR Tuesday through Saturday
• Working Hours: 8:00 PM – 4:30 AM EST (7:00 PM – 3:30 AM CST / 5:00 PM – 1:30 AM PST)

The Night Shift aligns directly with prime evening television viewing hours when shoppers are actively exploring upgrades or checking delivery statuses after returning home from work. Your primary focus will be managing incoming live chat queues, addressing urgent delivery change requests, calming frustrated shoppers encountering transit delays, handling weekend return submissions, and preparing overnight handover notes for warehouse teams. This position carries a permanent night-shift differential bonus.

Core Responsibilities Our customer service specialists do not recite robotic scripts. Instead, you will act as a genuine brand ambassador and compassionate problem solver across several operational domains:

Omnichannel Shopper Engagement & Pre-Sales Guidance You will be the welcoming voice and prompt typing hand behind our live web chat, customer helpdesk, and inbound telephone lines. During peak shopping hours, you will assist hesitant shoppers who are evaluating the SuperBox S6, S7, or S8, explaining model distinctions, subscription-free streaming benefits, warranty coverage, and return guarantees in warm, easily understandable terms. Your goal is not aggressive upselling, but rather providing honest…