CHB Assistant Manager - Chicago

This fully remote role will follow a Monday-Friday, 8:00AM to 5:00PM Eastern Standard Time schedule and supports our Chicago team.

This is a crucial role encompassing a range of tasks and responsibilities for effective supervision and delegation of work. As an Assistant Manager, you should possess expertise in import, transportation, logistics, and customs brokerage. A strong passion for supporting clients and the ability to inspire colleagues are essential to ensure the timely completion of all branch tasks and to deliver excellent customer service.

Job Responsibilities:

• Develop and motivate a team environment, providing support to direct reports to optimize employee performance and professional growth. Fostering our culture of determination, innovation, and value.
• Actively pursue new sales leads for our various services while maintaining current clients.
• Assist in managing payable/receivables/quoting and profit & loss statement.
• Provides guidance and supervision for the daily operation of CHB colleagues.
• Monitors workflow and accurate completion of daily operations such as customers correspondence, handling claims, processing post entry work, maintaining logs, handling collections and resolving customer problems.
• Manages the oversight and responsibilities of office colleagues, reviews progress, fields inquiries and resolves technical problems.
• Advances effective strategies to adjust personnel and assignments to meet deadlines. This includes monitoring and providing guidance to colleagues on all shifts.
• Conducts regular audit reviews to ensure that procedures and paper flow is being followed. Sending information and feedback timely to manager or other designated team members.
• Stays current on industry changes and company policy and procedure changes. Communicates to team all updates to ensure compliance.
• Foster and uphold a positive rapport with CBP and other government agencies regarding entry resolution.
• Performs additional duties as assigned by management.

May require occasional travel (Up to 20% of time).

Required Qualifications:

• Highschool Diploma/GED
• Licensed Customs Broker
• 3+ years of supervisory/managerial experience
• 5+ customs brokerage experience

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The salary range of compensation for this position will be $75,000-$95,000 based on experience and education.

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Competencies:

All Deringer employees should be fully committed to the Core Values:

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with emotional topics.

Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

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Disclaimer:

The above job description is intended to describe the general nature and level of the work being performed by people assign…