Customer Service Representative (Remote)

Company Description ISS FACILITY SERVICES PHILS., INC. is a computer games company headquartered in Makati, in the Capital Region of the Philippines. From its EDSA corner Magallanes location, the company supports gaming operations and related services for a diverse customer base. Team members collaborate to deliver responsive, high-quality support that aligns with the fast-paced nature of the gaming industry. The organization values reliability, strong communication, and a customer-focused mindset in all roles. Working with ISS FACILITY SERVICES PHILS., INC. offers exposure to the gaming sector and opportunities to grow in customer-facing functions.

Role Description This full-time remote Customer Service Representative role focuses on providing outstanding support to customers through various channels such as email, chat, and phone. The representative will respond to inquiries, troubleshoot basic technical or account issues, and provide clear information about products, features, and policies. Daily tasks include documenting interactions in the customer support system, following up on unresolved cases, and escalating complex issues to the appropriate teams. The role also involves monitoring customer feedback, contributing ideas to improve processes, and maintaining service levels and response time standards. Collaboration with other remote team members and adherence to company guidelines and data privacy requirements are essential.

Qualifications

• Strong skills in Customer Service and Customer Support, including handling inquiries and resolving issues effectively.
• Ability to contribute to Customer Satisfaction and Customer Experience by providing empathetic, clear, and timely assistance.
• Previous experience in roles as Customer Service Representatives or similar customer-facing positions.
• Excellent verbal and written communication skills in English, with strong listening and problem-solving abilities.
• Comfort working in a remote environment, with reliable internet access and the ability to manage time and tasks independently.
• Basic technical aptitude to navigate gaming platforms, support tools, and CRM systems.
• Attention to detail, accuracy in documentation, and adherence to procedures and privacy standards.
• High school diploma or equivalent; additional education or training in communication, business, or IT is an advantage.
• Willingness to work in shifts, including evenings, weekends, or holidays, depending on business needs.