Customer Service Representative - Fixed Term Contract

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild business.

Reporting to the Customer Service Supervisor and based at our Karratha site, you will join a busy team delivering great service and building strong customer relationships. This is a great opportunity for someone who enjoys working in a fast-paced setting and is committed to delivering excellent customer service.

This is a 12 month contract position.

What you will be doing:

• Answering and responding to incoming calls and enquiries
• Providing quotations and following through to order placement and successful on-time delivery to customers
• Liaising with the broader business to best service our customers
• Procuring product for customer orders
• General administration duties

You will be rewarded with:

• A supportive, team-focused branch environment
• Competitive Salary, with generous remote living Allowance

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

• Experience in customer service
• Proactive approach with a passion for delivering exceptional customer service
• Excellent organisational and time management skills
• Ability to understand your customers business and offer value-based solutions
• Willingness to learn about our industry and business

• Competent in the use of Microsoft Office Suite

• Experience using SAP (or similar ERP systems) would be advantageous

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

InfraBuild Steel Centre supplies steel and building products through a national network of branches across metro and regional Australia.

Backed by InfraBuild’s integrated supply chain, we provide reliable access to Australian-made steel and a range of trusted distribution brands including Midalia Steel, Tonkin Steel and Steelforce.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.