Senior Client Success Manager – Core Banking Solutions

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Location: London, United Kingdom
Working model: Hybrid, three days per week in the office

About FIS

As the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together and celebrate success together.

If you want to help shape the future of banking, we’d like to ask you: Are you FIS?

About the role

The Senior Client Success Manager will drive client satisfaction, adoption and long-term value for financial institutions using FIS Core Banking Solutions. Acting as a senior, trusted partner throughout the post-sales lifecycle, you will help clients align their use of FIS solutions with their strategic and operational priorities, translating those priorities into practical success plans.

You will manage complex client relationships, coordinate activity across FIS and provide clear leadership when addressing adoption barriers, service risks and opportunities for growth. Working closely with Sales, Product, Professional Services, Renewals and Support, you will help clients achieve measurable outcomes from their investment while strengthening long-term relationships with FIS.

About the team

The Senior Client Success Manager sits within the Client Success organisation, orchestrating the post-sales experience for banking clients.

The team’s focus is on:

• Accelerating product adoption and value realisation.
• Connecting solution capabilities to measurable client business outcomes.
• Strengthening senior stakeholder engagement.
• Identifying and addressing client health and commercial risks.
• Supporting retention, renewal and sustainable account growth.
• Bringing structured client insight into FIS product and service priorities.

Senior Client Success Managers combine banking and technology expertise with strong commercial judgement, relationship management and cross-functional leadership.

What you will be doing

• Build trusted relationships with senior client stakeholders and act as a strategic post-sales partner for FIS Core Banking Solutions.
• Develop a detailed understanding of each client’s business priorities, operating environment and desired outcomes.
• Translate client objectives into joint success plans with clear outcomes, milestones, ownership and measures of success.
• Lead regular client success and value-review conversations, articulating progress, priorities, risks and recommended actions.
• Drive adoption of relevant solution capabilities and help clients realise sustained value from their investment.
• Monitor client health, engagement, adoption and service signals to identify emerging risks and coordinate timely action.
• Lead cross-functional collaboration across Sales, Product, Professional Services, Renewals, Support and other internal stakeholders.
• Establish clear governance and accountability for complex client issues, ensuring actions are owned and communicated effectively.
• Identify expansion opportunities based on evidenced client requirements and provide relevant insight to commercial teams.
• Capture structured client feedback and partner with Product teams to help inform future priorities.
• Contribute to renewal activity by clearly articulating delivered value, client outcomes, adoption progress and future priorities.
• Share effective Client Success practices and support the development of colleagues across the wider team.

What you will need

Must-have experience and capabilities

• Experience in Client Success, Account Management, Client Services or a comparable client-facing role within banking technology, fintech or financial services.
• Experience working with banks or other financial institutions in a complex technology or service environment.
• Understanding of core banking operations and the business challenges financial institutions are seeking to solve.
• A strong track record of managing complex, senior-level client relationships.
• Experience translating strategic client objectives into structured plans, actions and measurable outcomes.
• Ability to lead client governance discussions and coordinate multiple internal and external stakeholders. …