Customer Onboarding Manager (French Speaking)

• You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor
• We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey
• The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers
• You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives
• Own the successful onboarding of new customers across EMEA, with a focus on France
• Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard
• Become an expert in our product and apply a hands-on approach to platform configuration and implementation
• Gather requirements and configure customer accounts to meet their needs
• Consult with customers on how best to use our platform for their business
• Develop strong customer relationships that promote retention and loyalty
• Work cross-functionally to ensure our customers have an incredible experience
• Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers

Benefits

• Free Medical Insurance
• Team member Assistance Program to proactively support our team’s health and well-being, access to coaching, education modules, weekly webinars, and more
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
• 401(k) Plan
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns… you name it. We’re willing to make it happen!
• Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
• Claim up to $120 work-from-home expenses per month
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do- Your time and resource management skills, combined with a sharp attention to detail, set you up for success
• You’re genuine, grounded, and value authentic interactions
• You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks
• You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement
• You’re comfortable in fast-paced, evolving environments and adapt quickly to change
• Experience in the leisure and attractions industry is a plus
• Must be a C1 fluent French speaker
• You’re tech-savvy and quick to learn new systems
• You’re self-motivated and thrive in an autonomous work environment
• You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment