Enterprise Account Manager (German Speaking)

• Reporting to the Manager, Enterprise EMEA, the Enterprise Account Manager is responsible for managing a portfolio of OpenTable’s most strategic and commercially significant restaurant group partners across the region
• This is a highly consultative account management role designed for individuals who have experience partnering with complex enterprise customers and can credibly advise senior hospitality stakeholders on operational performance, commercial strategy and technology adoption
• You will own executive-level relationships across multi-site and enterprise restaurant groups, acting as a strategic advisor to help partners maximise the value of OpenTable’s solutions while driving long-term retention, product utilisation, and commercial growth
• We are specifically seeking candidates with substantial enterprise account management experience / direct experience within the restaurant, hospitality, or hospitality technology industry
• Candidates without one of these are unlikely to be the right fit for this opportunity
• Own and develop relationships with senior stakeholders across a portfolio of enterprise and strategic restaurant group partners
• Act as the primary strategic advisor to customers post-sale, driving retention, utilisation, and commercial growth
• Deliver consultative business reviews grounded in data, operational insight, and industry expertise
• Influence customer strategy by advising on guest trends, operational best practices, and revenue optimisation opportunities
• Navigate complex stakeholder groups and build consensus across operational and executive decision-makers
• Identify commercial risks and growth opportunities proactively across your portfolio
• Partner cross-functionally with Sales, Product, Marketing, and Support to deliver strategic solutions for customers
• Consistently achieve retention and revenue targets within a high-performance environment

Benefits

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge- Extensive Enterprise or Strategic Account Management experience managing complex, high-value B2B accounts
• Highly analytical and confident using data to shape recommendations and demonstrate ROI
• Proven success managing executive-level stakeholder relationships within multi-site, enterprise, or strategic customer organisations
• Deep understanding of restaurant operations and the operational/commercial challenges facing hospitality groups
• Experience with Salesforce or equivalent CRM preferred
• Direct restaurant, hospitality, or hospitality technology industry experience is essential
• Comfortable operating autonomously in a fast-paced, target-driven environment
• Strong consultative and commercial skillset, with the ability to challenge customer thinking and influence strategic decisions