Manager, Design Consulting – AI Product & Experience Design

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description What it’s all about - Visa Consulting & Analytics (VCA) is Visa’s advisory arm, providing data-driven expertise to issuers, acquirers, merchants, fintechs and other partners. The Product & Experience Design (PxD) team helps clients create innovative products, services and digital experiences that deliver meaningful customer and business value.

The Design Consultant – AI Product & Experience Design will join an emerging design advisory team based in London and Berlin. This manager-level individual contributor role will primarily focus on helping Visa clients across Europe identify, prioritise, design and launch AI-powered products, services and experiences. The role will lead client engagements and design workstreams but will not have direct people-management responsibility. While AI will be a core area of focus, the consultant will also contribute to broader product, service and experience design engagements across digital banking, payments and commerce.

This individual is a strategic and hands-on product and experience design consultant with strong human-centred design, service design, product strategy, facilitation and client advisory skills. They will work alongside Visa business consultants, clients, product teams, engineers and data scientists to uncover opportunities, define future-state experiences and shape AI-enabled product strategies. Depending on client needs, they will also contribute to wider digital product, customer experience and innovation engagements.

The role will involve designing and prototyping AI-native products and features, including conversational interfaces, AI copilots, agentic workflows and intelligent automation. The Design Consultant will translate emerging AI capabilities into usable product experiences, guide concepts from early exploration through to implementation, facilitate client workshops, and help organisations identify how AI can transform customer journeys, employee workflows and digital products.

The consultant may also contribute to traditional product and experience design engagements where strong customer-centred design, service design and product thinking are required.

Responsibilities

• Lead client engagements to identify, prioritise and design AI-powered products, services and experiences, from opportunity discovery through to delivery.
• Apply human-centred design, product strategy and service design methods to solve customer and business challenges across both AI-enabled and traditional digital products.
• Translate emerging technologies, customer insights and business objectives into compelling future-state product and service concepts.
• Design conversational, agentic and AI-enabled experiences, including human-AI workflows, interaction patterns and trust mechanisms that balance automation, transparency and user control.
• Create journeys, service blueprints, prototypes and other design artefacts to communicate, test and validate concepts.
• Lead workshops, research and experimentation activities to uncover user needs, shape future-state experiences and align stakeholder priorities.
• Help clients establish responsible, accessible and trustworthy AI experiences that align with emerging governance and regulatory considerations.
• Present and defend design recommendations with audiences ranging from practitioners to senior executives.
• Collaborate with multidisciplinary teams to develop solutions that are desirable, feasible and viable.
• Provide design direction, quality oversight and constructive feedback across project teams while remaining hands-on in shaping key deliverables and client outcomes.
• Contribute to the development of PxD’s AI consultancy offerings, methods, frameworks and thought leadership.

Design Skills

• Experience designing digital products and services, with particular expertise in …