Process Efficiency Manager, AI Projects

We are seeking a talented individual to join our Continuous Improvement team at Mercer. This role will be based in Warsaw (Poland). This is a hybrid role that has a requirement of working at least three days a week in the office.

We are looking for a highly experienced Process Efficiency leader with a strong track record in driving regional process improvement initiatives and operational efficiencies. The ideal candidate will have deep expertise in Artificial Intelligence projects and a proven ability to collaborate with top leaders in a complex international environment. This role demands a strategic and influential professional who can lead transformation efforts, inspire senior stakeholders, and embed a culture of continuous improvement across the organization.

We will count on you to:

• Lead regional process efficiency and improvement initiatives, working closely with senior leaders across multiple countries to drive measurable operational gains.
• Work with business team to identify improvement opportunities through extensive process diagnostics / Gemba walk
• Work with business to develop a multi-year roadmap for deploying transformation projects.
• Hands-on experience with drawing Value stream maps (VSM)
• Manage and execute AI-driven projects that enhance process automation, data insights, and decision-making capabilities.
• Build and sustain strong partnerships with top executives and stakeholders in an international setting, aligning process improvements with strategic business goals.
• Facilitate high-impact transformation workshops and meetings, challenging the status quo and fostering innovative thinking.
• Apply Lean Six Sigma and other continuous improvement methodologies to analyze processes, identify inefficiencies, and implement sustainable solutions.
• Champion a lean culture and capability development through coaching, ideation, and structured project methodologies.
• Present complex findings and strategic recommendations clearly and persuasively to senior leadership.

What you need to have:

• Bachelor’s degree in Business, Engineering, or a related field; Master’s degree preferred.
• Minimum of 10 years of proven experience leading process efficiency and improvement initiatives at a regional or international level.
• Extensive hands-on experience with AI projects and their application in process transformation.
• Strong expertise in Lean Six Sigma methodologies, with relevant certifications (Green Belt, Black Belt, or Master Black Belt preferred).
• Exceptional communication and stakeholder management skills, with demonstrated ability to influence senior leaders in a global environment.
• Proficiency in Lean tools, Value Stream Mapping, data analysis software (e.g., Minitab, Excel), and AI/ML technologies.

What makes you stand out:

• Experience working in a multinational, matrixed organization with diverse teams and complex stakeholder landscapes.
• Knowledge of advanced analytics tools (e.g., R, Python) and business process management software.
• Proven ability to coach and develop teams in Lean Six Sigma and continuous improvement practices.
• A proactive, strategic mindset with a passion for leveraging AI and innovation to drive operational excellence.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you are ready to take on this exciting challenge and grow your career, apply now! Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social sta…