Senior Manager (Production Reliability Engineering)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł278,600 - zł457,700 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

Job Description and Responsibilities

Visa’s Technology Organization is a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. By joining us, you will engage with complex distributed systems and address large-scale challenges in new payment flows, business and data solutions, cybersecurity, and B2C platforms.

The Opportunity:

As a Senior Manager, you should bring a well-rounded skill set that includes expertise in Site Reliability Engineering (SRE) principles and practices, cloud platforms (AWS, Azure, Google Cloud), and security protocols. You should have experience with cloud migration, automation tools, and applying Generative AI to improve operational efficiencies. Proficiency in containerization technologies (Docker, Kubernetes), observability tools, and distributed caching systems is essential.

As a Technology Manager in Visa’s Operations and Infrastructure division, you will join our Global PRE team to design, enhance, and build a highly available, secure, scalable, and resilient infrastructure in an agile environment. You will collaborate with supportive and challenging colleagues daily. You will take lead roles on projects to ensure the reliability and performance of our services, platforms, RESTful APIs, container-based distributed systems, and cloud services.

Key skills for this role include team mentorship, and the ability to foster a culture of collaboration and continuous improvement. Strong communication skills are vital for effective collaboration with cross-functional teams. The Senior Manager should possess problem-solving abilities, drive innovation, and prioritize tasks efficiently. Experience in fast-paced 24x7 environments, demonstrating adaptability and confident decision-making to address the evolving needs of the team and the organization, is crucial. Experience in swiftly resolving live production issues is essential to maintain system reliability and performance.

This is a hybrid position, allowing employees to alternate between remote and office work. Hybrid employees are expected to work from the office 2-3 days a week, as determined by leadership and site requirements, generally spending 50% or more of their time in the office based on business needs.

Responsibilities:

• Ensure the security and safety of application services and platforms. Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.
• Maintain zero downtime by swiftly addressing any issues to ensure environments are always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing.
• Oversee all activities within the environment, including deploying new code.
• Foster an inclusive, innovative, and collaborative team culture.
• Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.
• Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.
• Regularly analyze the environment and promote the adoption of auto…