Director, IT Services - Network Engineering - Remote

For our client, we are seeking a Director, IT Services - Network Engineering - Remote to join the team of a leader in the Healthcare space.

This role will guide IT service delivery for network engineering in a remote environment, ensuring technology operations support business priorities and service expectations. The director will partner closely with IT leadership and key stakeholders to translate needs into actionable projects, documentation, and delivery plans. This position will also oversee service performance, drive process improvement, and help ensure operational accountability across budgets and service-level commitments.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $150,000 annually

Responsibilities

• Lead a team to translate business needs into IT projects and documentation
• Collaborate with IT leadership on key initiatives and project management
• Analyze IT service performance against SLAs and OLAs
• Identify opportunities for efficiency and process optimization
• Develop and maintain service delivery plans aligned with business strategies
• Build and manage relationships with stakeholders to support IT service delivery
• Monitor budgets and ensure accountability for financial goals

Qualifications

• 8+ years of IT and systems experience, with a focus on service level performance
• 3+ years of management or leadership experience
• Bachelor’s degree in IT, computer science, or a related field
• Advanced knowledge of IT operations and healthcare technology applications
• Experience with Medicaid contract SLA requirements and managed care organization compliance
• Strong analytical skills and experience in data analysis and presentation
• Proficiency in Microsoft technologies and SQL

Benefits

• Comprehensive health insurance options
• Retirement savings plans with company match
• Professional development and training opportunities
• Flexible work arrangements
• Employee wellness programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.