Senior Technical Writer – Identity & Access Management (IAM)

Title: Senior Technical Writer – Identity & Access Management (IAM)

Location: Remote – United States

Schedule: Monday–Friday, 8:00 AM–5:00 PM CST

Duration & Type: Initial 6-Month Contract with Potential to Extend or Convert to FTE

Compensation: Competitive W2 hourly rate ($65-67 per hour), plus access to healthcare and dental insurance plans of choice (benefit plan details available upon request)

Summary Chamberlain Advisors is seeking a Senior Technical Writer – Identity & Access Management (IAM) for our client, a major global airline and transportation organization headquartered in Chicago, to support a major enterprise initiative focused on modernizing workforce identity platforms, authentication services, and access management solutions. This individual will be responsible for developing, maintaining, and governing technical and business-facing documentation that enables secure, compliant, and user-friendly workforce identity services.

The Senior Technical Writer will partner closely with Identity Engineering, Identity Governance, Cybersecurity, Risk, Compliance, Service Desk, Product, and business stakeholders to translate complex identity, authentication, authorization, access management, and cybersecurity concepts into clear, actionable documentation.

The ideal candidate brings a strong technical writing background combined with substantive knowledge of IAM and cybersecurity. This person must be equally comfortable discussing SAML assertions, authentication protocols, federation, and identity architecture with technical SMEs and translating those conversations into straightforward guidance that employees and business stakeholders can easily understand and follow. Click Now to Apply! What You Will Be Accountable For

• Develop and maintain comprehensive technical documentation supporting enterprise workforce Identity & Access Management services, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), passwordless authentication, passkeys, authorization services, identity integrations, and federation services.
• Create detailed standard operating procedures (SOPs), administrator guides, operational procedures, implementation guides, runbooks, support documentation, technical standards, and troubleshooting materials.
• Document IAM architectures, authentication and authorization workflows, integrations, identity lifecycle processes, and operational support procedures.
• Translate highly technical IAM and cybersecurity concepts into clear, concise, and accessible content for both technical and non-technical audiences across a large global workforce.
• Develop employee-facing documentation supporting identity technology rollouts and security transformations, including knowledge base articles, self-service instructions, FAQs, employee guides, training materials, adoption resources, executive summaries, awareness materials, and change communications.
• Partner directly with identity engineers, architects, analysts, cybersecurity professionals, and business stakeholders to gather technical information, conduct SME interviews, validate documentation, and ensure technical accuracy.
• Establish and maintain documentation standards, templates, governance practices, and review processes to drive consistency across the IAM documentation portfolio.
• Continuously improve documentation for usability, accessibility, accuracy, consistency, and employee adoption.
• Support knowledge sharing and documentation governance throughout the SkyIdentity workforce identity modernization initiative.

What Qualifications You Need

• 5+ years of technical writing experience supporting enterprise technology environments, with senior-level experience strongly preferred.
• 3+ years of experience documenting IAM, cybersecurity, information security, or closely related security programs.
• Demonstrated ability to create documentation for both highly technical and non-technical audiences.
• Strong understanding of Workforce Identity & Access Management (IAM) principles and enterprise identity environments.
• Proven ability to simplify complex technical and cybersecurity concepts into clear, actionable business language.
• Experience developing technical documentation such as SOPs, runbooks, implementation guides, administrator documentation, knowledge articles, process documentation, and technical standards.
• Strong interviewing, information-gatherin…