Senior Content Designer (Conversational-Chat/Voice/IVR)

Job Details

Industry: Insurance/Healthcare

Job Title: Senior Content Designer (Conversational–Chat) & Senior Content Designer (Conversational–Voice/IVR)

Duration: TBD (Opportunity to extend/convert based on business needs)

Location: Fully Remote

Openings: (x2)

Job Description:

• Create and manage content for chat experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals
• Collaborate on content strategies and information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards
• Collaborate closely with conversation/product designers, product managers, development, and legal teams
• Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies
• Audit and inventory content to identify gaps in quality, compliance, standards and branding
• Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards.
• Maintain organizations’ digital content guidelines, standards, tools and processes

Required Qualifications

• At least 5 years of content design, content strategy and UX writing experience
• Proven track record of designing accessible, scalable and user-centered content conversational experiences, ensuring clarity, engagement and seamless interaction
• Advanced organizational skills with attention to detail, capable of handling multiple projects simultaneously and able to move between strategic and tactical work
• Excellent verbal, written and presentation skills
• Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals
• Portfolio is required with application and resume

Preferred Qualifications

• Experience working in a regulatory environment that requires legal and compliance oversight
• Experience with collaboration and agile technology, such as Jira
• Experience with Google conversational platforms

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.