UX Content Strategist - Content Design, UX Writing

Our Financial Services client is seeking a UX Content Strategist to join their team for the next 12 months, 40 hours/week.

This role is fully remote, but you must be local to one of these locations below:

Austin, TX

Dallas, TX

Phoenix, AZ

Role Summary

We are seeking an experienced Content Strategist to join a collaborative User Experience (UX) team focused on creating intuitive, user-centered digital experiences across web, mobile, and desktop platforms. This role will partner closely with designers, researchers, product managers, and cross-functional stakeholders to define content strategy, create high-quality UX content, and improve complex user journeys. The ideal candidate brings deep content design expertise, strong UX thinking, experience working within Agile environments, and a passion for solving user problems through clear, effective communication.

Top Must Have Skills 6+ years of UX Content Strategy or Content Design experience for digital products

Strong proficiency with Figma and experience partnering closely with UX/Product Designers

Experience creating content for complex transactional experiences, onboarding flows, and multi-step user journeys

Fintech, financial services, brokerage, banking, or other regulated industry experience

Demonstrated UX writing and content design portfolio showcasing process, strategy, and design thinking

Experience working within cross-functional Agile product teams

Additional Qualifications Experience with end-to-end user-centered design processes, including user research, user flows, wireframes, accessibility, and content specifications

Ability to influence stakeholders and communicate content decisions through clear rationale and storytelling

Strong facilitation skills with experience leading workshops, content reviews, and design sessions

Experience collaborating across product, design, engineering, and business teams

Strong project management and self-management skills

Experience with FigJam and content design tools such as Writer

Mobile content design experience preferred

Conversational design experience preferred

Experience using AI assistants or large language models (LLMs) to support content creation, ideation, or solution development is a plus

Client-focused mindset with the ability to build trust and strong cross-functional relationships

Experience supporting consumer-facing (B2C) digital products

Responsibilities Content Strategy and Content Design Define and execute content strategies that support user needs and business objectives

Partner with designers and product teams to shape user experiences and content frameworks

Create clear, concise, and user-centered content across web and mobile experiences

Develop content for transactional workflows, onboarding experiences, account management journeys, and other complex user interactions

Use research, analytics, and user insights to inform content decisions

Ensure content aligns with established UX writing standards, accessibility requirements, and design system guidelines

Conduct content audits, reviews, and quality assurance to maintain consistency and effectiveness

Identify gaps in content standards and recommend scalable solutions

Present and defend content recommendations with clear rationale and supporting evidence

Cross-Functional Collaboration Collaborate with Agile teams to deliver cohesive experiences across digital, service, and physical channels

Participate in discovery, ideation, and problem-definition activities

Facilitate workshops and stakeholder discussions focused on solving user problems

Build strong partnerships with product, design, research, engineering, and business stakeholders

Establish expectations, communicate project progress, and drive alignment across teams

Raise risks, blockers, and dependencies proactively while helping teams identify solutions

Leadership and Strategic Influence Lead content strategy initiatives across multiple projects and workstreams

Guide peer reviews and contribute to the growth of UX content design best practices

Influence product and design decisions through research-backed recommendations

Support project planning, prioritization, and estimation activities

Help maintain and evolve UX standards, content governance practices, and design system adoption

Continuous Improvement Apply design thinking methodologies to solve ambiguou…