Administrative Assistant

Administrative Assistant – Remote

Medicare Supplement Guys
Job Type: Full-Time | Location: Remote

About Medicare Supplement Guys

Medicare Supplement Guys is an independent insurance agency specializing in Medicare and a variety of health, life, and financial insurance solutions. Our team is committed to providing personalized guidance and exceptional service to clients while helping them navigate their insurance options.

Position Overview

We are seeking a detail-oriented and dependable Administrative Assistant to provide remote administrative and client support to our insurance team. This role will have a strong focus on supporting our Medicare business and assisting agents with client communication, paperwork, scheduling, and carrier follow-up.

Key Responsibilities

• Answer phone calls, respond to client inquiries, and provide professional customer service.
• Schedule and coordinate client and Medicare appointments.
• Assist agents with Medicare Advantage, Medicare Supplement, and Prescription Drug Plan administrative tasks.
• Collect and organize client information for Medicare appointments, applications, and plan reviews.
• Assist with Medicare enrollment paperwork and track applications through completion.
• Follow up with clients and insurance carriers regarding applications, documentation, and outstanding requests.
• Maintain accurate client records, policy information, and electronic files.
• Assist with Medicare Annual Enrollment Period activities and client follow-up.
• Communicate with insurance carriers to resolve administrative issues and obtain policy information.
• Perform general administrative duties and provide day-to-day support to the insurance team.
• Refer plan-specific questions and recommendations to appropriately licensed insurance agents.

Qualifications

• Previous administrative, customer service, or insurance experience preferred.
• Medicare or health insurance experience is a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and telephone skills.
• Comfortable working independently in a remote environment.
• Proficient with computers, email, and common office software.
• Reliable, professional, and able to manage multiple priorities.
• Willingness to learn insurance and Medicare processes.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Experience:

• Administrative: 3 years (Preferred)

Work Location: Remote