Lead Product Designer [AQ-20389]

Aquent, a leading talent solutions partner, is collaborating with a prominent organization dedicated to transforming high-stakes care decisions. This organization is at the forefront of its industry, committed to empowering families and providers through crucial life stages with innovative solutions. Join us in making a tangible difference in people’s lives by shaping the future of crucial support systems.

We are seeking an innovative and forward-thinking design leader to profoundly impact how providers engage with families seeking critical support. This is a unique opportunity to shape the future of product design, leveraging cutting-edge AI tools to create intuitive, trustworthy experiences that empower both providers and families through crucial life stages. You will be at the forefront of integrating emerging AI tools into the design process, understanding their strengths and limitations, and using them to create leverage without compromising judgment, craft, accessibility, ethics, or deep user understanding. Your contributions will directly enhance the user experience, drive business outcomes, and elevate the overall quality of the product, making a tangible difference in people’s lives.

What You Will Do

• Lead end-to-end product design for provider workstreams, from initial discovery and journey mapping through prototypes and production-ready designs. This includes provider-facing products, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that empower providers to serve families more effectively.
• Translate intricate marketplace, partner, and operational challenges into clear, intuitive workflows for both internal and external users.
• Collaborate closely with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, establish success criteria, navigate tradeoffs, and determine release scope.
• Create workflows that instill trust, provide clarity, ensure speed, and offer high usability in environments where accurate information and confident next steps are paramount for users.
• Guide design decisions using insights from research, analytics, provider conversations, partner feedback, frontline team input, product data, and broader business context.
• Pinpoint areas where improved provider workflows can significantly enhance customer outcomes and business performance.
• Clearly articulate design rationale to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders, explaining not just what should ship, but why it matters.
• Apply and extend shared design patterns to ensure product surfaces are coherent across domains. Distinguish between provider-specific design needs and reusable system patterns, contributing to shared foundations including interaction patterns, information architecture, accessibility, UX writing, and craft standards.
• Mentor and raise the bar for other designers through constructive critique, promoting pattern quality, and strong product storytelling, without requiring direct people-management responsibility.
• Embrace a builder’s mindset, using lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlier. Experiment with AI tools to explore product directions, prototype workflows, synthesize inputs, pressure-test assumptions, and improve the speed and quality of design work.
• Help the team understand where AI meaningfully improves the experience, and where human judgment, trust, and clarity remain paramount. Share your learnings with design peers and stakeholders to foster collective growth.

Who You Are You are a high-agency builder who thrives in ambiguity, taking ownership and driving initiatives without needing perfect direction. You skillfully leverage design, data, and AI-native tools to accelerate team progress and elevate the quality of work. Your passion lies in serving users, achieving business outcomes, ensuring product quality, and maintaining team momentum. While possessing strong design judgment, you are adaptable in your process, knowing precisely when to prototype, simplify, advocate for system patterns, or make pragmatic decisions to move forward. You bring robust interaction design, information architecture, systems thinking, and product judgment to complex domains, enabling you to work across provider-facing workflows, partner tools, marketing touchpoints, and…