Information Desk Coordinator / Customer Service Specialist Intermediate

Working Title: Information Desk Coordinator Job Class: Customer Service Specialist Intermediate Agency: Children Youth & Families Dept

• Job ID: 97489
• Location: St. Paul
• Telework Eligible: No, on-site requirement
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 10/10/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
• Date Posted: 10/03/2026
• Closing Date: 10/19/2026
• Hiring Agency/Seniority Unit: DCYF / AFSCME
• Division/Unit: DCYF / DCYF Management / Operations
• Work Shift: Day Shift
• Work Hours: 8:00AM - 4:30 PM
• Days of Work: Monday - Friday
• Travel Required: No*
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: (Required for AFSCME)
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you’ll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

* Telework (Within Minnesota or neighboring states) and flexible hours options are available.

• This position provides on-site administrative support work

This position provides administrative support work, providing a variety of detailed, procedural program information and services to external customers. Position often explains procedures and guidelines for multiple program areas and resolves internal and external customer problems by applying multiple information sources. Acts as primary receptionist to visitors of the Department of Children, Youth and Families. Determines visitor’s needs and directs to appropriate solutions. Supports agency conference rooms by providing technical assistance and acting as a subject matter expert and liaison with MNIT on conference room technology. Works with internal customers on scheduling conflicts, room set-up and other meeting room logistics. Reviews and assigns work orders, acts as liaison with maintenance and cleaning personnel on day-to-day building needs and provides internal and external customer service functions at the reception desk. Processes parking contracts and metro transit passes. Covers other facilities related duties including mailroom, central supply or other critical business functions to ensure agency operations are fully operational.

Responsibilities include:

• Acts as primary receptionist to visitors of the Department of Children, Youth and Families. Determines visitor’s needs and directs to appropriate solutions. Distribute, collect and monitor visitor badges and sign in process to comply with DCYF policies and procedures. Answer all incoming calls to DCYF main line, determine callers’ needs and connect caller to the requested information, appropriate staff, or other resource that may extend beyond the department to ensure their needs are met. Maintain an agency operations procedure guide containing procedures for each type of call or resource needed to ensure seamless customer service.
• Work collaboratively with Facilities, Operations and Communications staff to implement and coordinate the division’s intranet site updates and agency-wide Facilities related e-mails according to department policies, procedures and guidelines. Serve as first point of contact for agency employees regarding events, safety issues, general facility issues or work orders and answering related questions.
• Conference room scheduling, set-up, technology support and readiness are supported to meet departmental needs.
• Process and track parking contracts and metro pass agreements for agency staff. Work with Financial Operations division to submit necessary payroll and con…