Customer Service Representative - Work at Home

Supporting customers from home

Cognizant Company operates fully remotely, giving you the flexibility to handle customer inquiries directly from your workspace in New York. You will manage customer support requests, resolve issues efficiently, and maintain service standards across 40 hours per week.

What your first months will look like

During your initial 15-month probation as an employee, you will take ownership of daily support tickets, learn our core service workflows, and ship resolutions to customer inquiries. You will quickly become familiar with our support systems and build steady routines in your remote setup.

What we look for

• Experience in customer service or a related support role
• Strong written and verbal communication skills
• Comfort working independently in a remote environment
• Ability to manage time effectively across a full-time schedule

If you match most of these requirements and not all of them, you should still apply.

Benefits and compensation

• Life & disability insurance protects your peace of mind.
• Mental health support keeps your well-being a priority.
• Private health insurance covers your medical needs.
• Sport membership supports your active lifestyle.
• Company pension plan helps you save for the future.
• Employee discounts provide savings on everyday purchases.
• Company stock options give you a stake in our growth.
• Paid co-working option gives you a professional workspace outside the house.
• Public transportation benefits and travel expenses compensation cover your transit costs.
• Accommodation provides support for your living arrangements.
• Additional vacation days give you extra time off.
• Home Office, flexible working hours, and remote work give you control over your schedule and environment.
• USD 17–23 per hour

Your next steps

Submit your application through the platform to get started with our team. We review submissions regularly and will be in touch once we have looked over your background.