Customer Service Associate - The Toro Company

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future. Who Are We? The Toro Company is a Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.

The Customer Service Associate provides frontline customer support primarily to dealers, distributors, and other business customers across Toro and Exmark. The role is responsible for order entry and maintenance, customer inquiries, parts research, claims support, and research and resolution of order-related issues. Working across internal teams, locations, and systems, the associate provides accurate information, coordinates next steps, and documents and routes issues requiring additional or specialized support to the appropriate team.

What Will You Do? In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Serve as a primary point of contact for dealers, distributors, and other business customers through phone, email, and other communication channels.
• Support recurring Order Services activities, including account maintenance, order exception monitoring and expediting, departmental projects, and other assigned responsibilities as business needs require.
• Enter and maintain customer orders and process related requests, including order changes, returns, credits, and claims.
• Provide timely and accurate information regarding order status, shipment tracking, product availability, and applicable policies and procedures.
• Document customer interactions, actions, and updates in Salesforce to maintain accurate records and support effective issue handling.
• Assist with part identification, pricing, availability, interchangeability, and related research using established systems, reference materials, and other resources.
• Research and resolve order, shipment, account, and service-related issues when possible; document and route issues requiring specialized support to the appropriate department or location.
• Use and maintain team process documentation, identifying gaps and communicating needed updates to leadership to support clear and consistent procedures.

What Do You Need? To be considered for this role, an individual should meet the following minimal requirements.

• High school education or GED required
• Strong data entry and system navigation skills required, with proficiency in Microsoft Office programs
• Excellent written and verbal communication skills to effectively and diplomatically interact with and manage customer needs via phone, email and face to face (internal and external)
• Tactful in conflict resolution situations
• Ability to manage large workload utilizing multi-tasking, prioritization and organizing skills
• Must be able to work effectively in high pressure situations in a fast-paced environment
• Ability to make a valuable contribution to team objectives
• Must be punctual and demonstrate reliable attendance to support the team and customers

Other Job-Related Components

• This position is based at Toro’s Bloomington, Minnesota facility. Following successful completion of training and subject to department eligibility and performance expectations, employees may be eligible to work remotely up to two days per week.
• Department coverage hours are 7:30 AM to 5:00 PM, Monday through Friday. Individual work schedules are established based on business and coverage needs.
• Work is performed in a professional office environment with standard lighting, temperature, and noise levels common to administrative and operations settings. The role primarily involves computer-based work and customer interaction by phone and email.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees …