Customer Service & Operations Analyst - Anti-Money Laundering

Job description

Customer Service & Operations Analyst, Anti-Money Laundering

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced environment?

Our client, NatWest Group, are looking for customer-focused and self-motivated individuals to join their Anti-Money Laundering (AML) team in Bolton. This is an excellent opportunity to build your career within financial services while playing a key role in protecting customers and supporting the bank’s regulatory obligations.

What You’ll Do

As part of a specialist AML team, you’ll work closely with colleagues to deliver positive outcomes for both customers and the business. You’ll investigate queries, review and authorise transactions, and ensure all activities are completed accurately and within agreed timescales.

As your knowledge and experience grow, you’ll also contribute to knowledge sharing and support training initiatives across the team.

Key Responsibilities

• Investigate customer queries accurately and escalate issues where required.
• Process and review transactions within agreed service level agreements.
• Ensure all work is completed accurately and in line with regulatory requirements.
• Support initiatives that improve customer service, processes and procedures.
• Review processing errors and customer complaints to identify trends and training opportunities.
• Work collaboratively with colleagues to achieve team objectives.

Skills & Experience Required

• Strong customer service and problem-solving skills
• Excellent written and verbal communication skills
• The ability to work within policies, procedures and regulatory requirements
• Strong attention to detail and organisational skills
• Knowledge of banking products, processes and systems would be advantageous

Additional Information

• Start Date: Monday 2nd November 2026 (earlier start dates may be available, subject to vetting)
• Contract: 6-month contract with the possibility of extension
• Location: Parklands, Bolton, BL6 4SD
• Working Hours: 35 hours per week, Monday to Friday, 9:00am - 5:00pm
• Pay Rate: £16.44 per hour
• Pay Frequency: Weekly
• Hybrid Working: Opportunity to work from home after successful completion of training and competency sign-off (approximately four months)

Apply Today

This is a fantastic opportunity to gain experience within a specialist Anti-Money Laundering team at NatWest Group, while developing valuable skills in financial services and operations. If you’re customer-focused, detail-oriented and looking for your next challenge, we’d love to hear from you.

Job Reference: NWG02384