Contact Center Representative - Customer Service

Location: Orchard Park, NY

This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance.

Position Summary:

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.

Essential Duties and Responsibilities:

Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %.
Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.
Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies and Skills:

Telephone skills
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Goal oriented
Attention to detail
Judgment
Adaptability
Teamwork
Stress tolerance
Resilience

Qualifications:

High school diploma or equivalent
Previous customer service or sales experience
Internet savvy with knowledge of Microsoft Office product, including Outlook
High degree of phone etiquette, problem solving, and ability to build rapport

Schedule: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Contact Center Leader

Salary:

$39,000 per year ($18.75 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor’s, associate’s, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Apply today for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education

Education
Required
High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Expected hours: 40.0 – 45.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person