Operations Assistant

About the Client

Our client is a rapidly growing digital marketing agency specializing in providing SEO services to the legal and medical markets. They are focused on delivering high-quality content creation, website development, and digital marketing services to a broad client base. The company offers a dynamic and fast-paced environment, making it a great place for professionals who want to grow in account management or client success.

About the Role

The Junior Account Manager will support senior account managers in managing client relationships and assisting with various administrative tasks. This is a new role designed to streamline workflows and assist in client request management, primarily focusing on task coordination and quality assurance. While the role does not involve direct client interaction initially, there is potential for growth into a more client-facing position in the future.

Responsibilities

• Assist senior account managers with day-to-day tasks related to client accounts.
• Coordinate client requests and ensure they are processed through the internal ticketing system (JIRA).
• Perform quality checks on deliverables to ensure accuracy before sending them back to senior account managers.
• Prepare reports, updates, and presentations for clients.
• Track project timelines, deadlines, and client requests to ensure smooth operations.
• Maintain detailed documentation of client interactions and project statuses.
• Assist in general administrative duties as required by the senior account management team.

Requirements

Must Have

• Strong attention to detail and organizational skills.
• Proficiency in English, both written and verbal.
• Familiarity with CRM systems (experience with JIRA is a plus, but not required).
• Excellent communication skills and the ability to interact effectively with team members.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Nice to Have

• Previous experience in account management or customer service.
• Experience with project management tools and ticketing systems.
• Ability to work independently and as part of a team.
• Proactive problem-solving skills.

Benefits and Work Modalities

• Competitive salary based on experience (typically between $1,500 and $1,800 monthly) .
• 100% remote work as a contractor.
• Paid Time Off (PTO): 11 days per year + U.S. and local holidays, with 3 floating holidays.
• Flexible working hours with a focus on a PST alignment (8 AM – 2 PM PST + 2 hours before or after).

If you are a motivated and detail-oriented individual looking to join a growing team in a dynamic industry, we encourage you to apply