Customer Service Representative

Company Overview
HCLTech is a global technology leader with a diverse team of over 226,300 professionals across more than 60 countries. We deliver innovative solutions in digital, engineering, cloud, and AI to clients spanning multiple industries, including financial services, healthcare, manufacturing, and retail. Our mission is to harness the power of technology and our people to drive progress responsibly and inclusively worldwide.

• Shift: 40 hours per week (8 hours per day) / Monday - Friday 6 AM -9 PM MST; Saturday - Sunday 9 AM - 2PM MST ; Flexibility Required: Must be able to work a flexible 8-hour shift within the operating hours above to support business needs.
• Job Location: Remote in El Paso, TX-
• Training: There is a 2-3 week mandatory ONSITE Mon-Fri 7AM-3:30PM MST. WFH schedule will start after completion of training.

Summary: HCL services a wide variety of brands and services by bringing quality Customer Service to the experience of our target market for each Team and Brand you as a Customer Service Agent represents. Customer Service Representatives will handle inbound and outbound calls, e-mail, live chat, and social media monitoring (internal and external).

• Examples of contact types would include, but are not limited to account management, general queries, placing orders, reporting adverse events, and special situations. Product description, trouble inquires.

Program Hire Requirements:

• Previous call center experience is preferred or strong customer service focused work history.
• Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and need to be comfortable with quickly navigating, and talking and typing simultaneously.

Skills Needed:

• HS/GED
• Call Center Exp./Knowledge
• Work from Home Experience
• Typing/Computer Navigation
• Social Media Knowledge
• Active Listening Skills/Data Entry

If you are interested in hearing more about this AMAZING opportunity starting soon, please apply today!

Pay and Benefits

Min Pay Rate: $28,080 per year (or $13.50 per hour)

Max Pay Rate: $29,120 per year (or $14.00 per hour)

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $13.50 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• Communication Note: We value your time! By applying, you consent to receive text messages and email from our recruiting team regarding interview scheduling and application status updates.
• To be considered, applications must be submitted through our online portal: https://careers.hcltech.com/job/Senior-Process-Associate-Voice/139021-en_US/
• Application Requirement: Have you ever worked for Telerx/C3i Solutions/or HCL Tech previously?
• Application Requirement: Are you able to attend onsite training Monday through Friday, 7:00 AM – 3:30 PM MST?
• Please Note: To be considered for this position, candidates must respond to this prompt. This role requires a 40-hour workweek with 8-hour daily shifts. Our department operates during the following hours (MST):Monday – Friday: 6:00 AM – 9:00 PM Saturday – Sunday:…