Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services, assisting customers with their needs.
• Analyse customer feedback and resolve issues efficiently to enhance customer satisfaction.
• Upsell additional products or services where appropriate to meet customer needs.
• Maintain accurate records of customer interactions through data entry into our systems.
• Demonstrate excellent phone etiquette while communicating with customers.
• Collaborate with team members to improve service delivery and share best practices.

Qualifications

• Proven experience in a customer service role is preferred
• Strong analytical skills with the ability to assess situations and provide effective solutions.
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• Familiarity with data entry processes and customer relationship management (CRM) systems.
• A positive attitude, strong work ethic, and the ability to work well under pressure.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Join us in delivering outstanding service and making a difference for our customers!

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Work from home

Application question(s):

• As part of the role you will be asked to meet 1-2 days per week in CV3 4FG, would this be an issue?

Work Location: Hybrid remote in Coventry CV3 4FG