Licensed Insurance Customer Service Representative (Remote)

Job Overview

Have you ever worked for an Allstate Agency or Allstate Home office? Are you looking for a career at an established Allstate Agency? This may be the right job for you.

We are looking to hire a CSR with prior Allstate Insurance experience and training. Position can be remote, in person or even a hybrid of both. Hours are Monday through Friday from 8:30 to 5 EST. We are open to part-time employees with set hours that include working until 5 at least 3 days a week.

We’re a family-owned Allstate Exclusive Agency in Springfield, OH with over 40 years of success, and we’re growing. We’re looking to add a Customer Service Rep to our close-knit team, someone who enjoys helping customers, building relationships, and growing their career in a place where people genuinely look out for one another. This role blends customer service and some cross-selling, allowing you to work with both new and existing customers. You’ll be supported with hands-on training, guidance from experienced leadership, and the tools you need to succeed, without being left to figure things out on your own. We work in a team atmosphere with office goals. Some benefits are subject to full-time employment.

• This is not a position with Allstate Corporate, this is with a independently operated sales office. Please look over benefits offered.

Salary Range: $19.00 - $28.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Parental Leave
Hands on Training
Mon-Fri Schedule
Matching 401(k) Program
Earn PTO after first 90 days
Paid Vacation and Holidays
On-site & Remote Training
Birthdays off
Career Growth Opportunities
Supportive Family First Work Environment
Work from Home
Flexible Schedule
18 days of PTO yearly after 1 year employment
28 days of PTO yearly after 15 years employment
Paid Trips after 10 and 20 years of employment

Requirements

• Licensed in Property and Casualty Insurance
• Service or sales experience with Allstate required
• Strong communication skills with a professional, positive attitude
• Works well independently and as part of a collaborative, team-based sales environment
• Excellent verbal and written communication
• Able to build relationships, stay organized, and follow through
• Comfortable using basic computer tools, including Microsoft Office and agency systems

Responsibilities

• Work with existing and new customers to understand their insurance needs
• Recommend appropriate coverage options across for Home and Auto products
• Review current policies and cross-sell other lines when needed
• Build and maintain strong, long-term customer relationships
• Contribute to individual and team goals in a collaborative, supportive environment
• Use agency systems and tools to manage customer interactions and stay organized

About Us

Our Agency is located in Springfield, OH specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!