Customer Service & Booking Coordinator

**Beacon Notary Services Central Florida**

About the Role

Beacon Notary Services is seeking a dependable, customer-focused Customer Service & Booking Coordinator to support customer inquiries, appointment scheduling, payment coordination, and mobile notary dispatch.

This role serves as a primary point of contact for customers and helps ensure each request moves accurately and efficiently from initial inquiry through appointment completion.

Key Responsibilities

• Respond to customer inquiries by phone, text, and electronic communication
• Identify service needs and collect required appointment information
• Prepare quotes using established Beacon pricing and procedures
• Send payment links and confirm payment before scheduling or dispatch
• Schedule appointments and coordinate available mobile notaries
• Communicate appointment details, changes, and status updates
• Process reschedules, cancellations, and service changes
• Maintain accurate customer and appointment records
• Follow established booking, payment, and service workflows
• Escalate service issues or exceptions when appropriate
• Deliver a professional and responsive customer experience

Qualifications

• Strong verbal and written communication skills
• Professional and confident phone presence
• Strong organization and attention to detail
• Ability to manage multiple customer requests and priorities
• Comfortable using web-based systems, email, and digital tools
• Ability to learn and follow structured processes
• Strong customer-service and problem-solving skills
• Dependable, responsive, and able to work independently

Previous experience in customer service, scheduling, dispatch, administrative support, call centers, hospitality, banking, real estate, or similar client-facing environments is preferred but not required.

Role Expectations

• Maintain professional and timely communication
• Protect confidential customer information
• Accurately document customer and appointment activity
• Follow Beacon policies and service standards
• Maintain clear boundaries regarding legal advice and document preparation

This position does not require the Coordinator to be a commissioned notary.

Schedule

Availability may include weekdays, evenings, and weekends based on customer demand and business needs.

Training

Selected candidates will complete Beacon onboarding and training covering customer intake, quoting, payment procedures, scheduling, notary coordination, customer communication, and Beacon operating systems.

About Beacon

Beacon Notary Services provides mobile notary and document-support services throughout Central Florida with a focus on professionalism, convenience, and dependable customer service.

Guiding You Through Every Signature.

Pay: $25.37 - $30.56 per hour

Work Location: Remote