Customer Service Rep

Customer Service Representative

Schendel Pest Control is continuing to grow and add jobs to our Customer Service team. We are constantly on the lookout for individuals who fit our culture and have the talent and skill sets necessary to achieve both our company goals and the individual’s personal goals.

Do you love customer service and the opportunity to help people?

Do you have phone, scheduling, or dispatching skills?

Do you like a job that keeps you busy? Never boring? Gives you the opportunity to learn and grow?

If you answered yes to these questions, then this is the job for you!

Your Role

• You will be answering busy phones, making calls, answering any questions customers may have about their account, our services.
• Take payments, send correspondence to customers.
• Scheduling services and routing service professionals – maximizing the number of stops run per day and minimizing fuel expense, corresponding with our service professionals.
• Responding to emails, text messages, alerts.
• Assist management as needed
• Handling scheduling changes from Service Professionals.
• Hold a real customer support conversation with our customers! We are all humans, after all.
• Providing a customer experience that endears and creates long term customers.
• Troubleshooting
• You will work from your computer for the duration of your shift and regularly work a 40-hour weekly schedule. Hours are 8am mst - 5pm mst. Monday - Friday.

Your Skills

• A good communicator, verbally and written
• Growth mindset, and is excited to learn new things
• Passionate about customer service
• People-focused, friendly and knows how to listen
• Dependable and shows up when expected
• The ability to stay calm and efficient under pressure
• Computer experience
• Collaborative and relationship-focused work style with demonstrated success in a team environment

Compensation & Benefits

• Starting at $18.00-$20.00/hour DOE
• Benefits are available after 90 days of employment for year round full time employees
• Paid holidays
• Paid time off
• Health Care plans
• 401K
• Access to dental and vision
• Monthly, quarterly, annual performance bonus opportunities
• Full time position.

Our business is about making customers happy with our exceptional customer service. That’s what we do. Customer experiences powered by our combination of humanity and dependability. We talk, message, text, and get to know our customers every day. These exceptional customer experiences start with you.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person