Careers at Adrian Flux

Looking for your next challenge? We’re always on the lookout for talented people to join our fun-loving team. We offer a truly flexible, staff-led approach to work, allowing you to choose your own schedule, and we only promote from within, giving you ample opportunity to build a career at Adrian Flux.

We’ve thrown away the 9-5 rulebook

We believe that life shouldn’t revolve around work. We’re keen for our staff to live life to the fullest – to enjoy those precious moments with your kids, to finally get that decorating done, to explore hobbies, new and old. That’s why we offer flexible working, competitive pay, remote working options and tons of holiday.

But don’t just take our word for it! We won the 2023 UK Company Culture Award for Best Flexible Working Policy – and we’re just getting more flexible.

Prefer to work fewer hours one week and overtime the next? Fine by us. Need to attend an appointment? No problem. Want to work from home? We can train you remotely. Our pioneering approach is designed to cater to your lifestyle so you don’t have to cater your lifestyle to the job.

Plenty of opportunities to build a career

We’re keen on empowering people and helping them achieve more, which is why we only promote from within the company. Plus, we offer generous bonuses to those who excel in their role.

We’re always open to new ideas and encourage staff to take ownership of their work. And with plenty of training opportunities, there’s lots of learning on the job!

If this sounds like something you’d be interested in, apply to one of our roles.

Customer Service Advisor

This role will be telephone-based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers’ insurance, with an emphasis on helping customers with their policy enquiries.

Salaries start at: £24,000 – £25,000

Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.

Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.

Bonuses: up to £350 per month subject to performance

Location:

We have 3 offices to choose from:

• East Winch, PE32 1HN
• North Lynn, PE30 2HZ
• Norwich, NR1 4GA

100% remote/home working roles, or a hybrid role between office and home working, are also available throughout the UK.

Requirements:

We’re looking for people who enjoy interacting with a variety of different people and are comfortable doing so over the telephone. You’ll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.

Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

The Role:

Your duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with our customers’ insurance. These may include: providing quotations for motor, commercial and household insurance; renewing customers’ policies; discussions about outstanding paperwork or payments; processing changes customers may wish to make to their policies; cancellation requests and dealing with general customer enquiries. Successful candidates will receive full training on: our range of products, how best to meet our customers’ requirements and how to use the computer system.

Opportunities to earn generous bonus payments by reaching performance related targets are also available.

Hours of Work:

We pride ourselves on our flexible working benefits and the control it provides our staff. During the training process, you will work 32 hours per week, but once trained you can benefit from our flexible working hours, as outlined below.

Flexible Working Hours:

We offer flexible working, enabling staff to create their own working pattern.

Once training is complete, staff work either 30 or 35 hours a week depending upon their working pattern chosen.

Hours must be worked during opening hours which are: Monday – Friday, 9:00am to 5:30pm …