Customer Service Representative- Mass Merch & Chains

Penguin Random House, LLC is the world’s largest general trade book publisher. It is a division of Bertelsmann AG, one of the foremost media companies in the world.

Penguin Random House is seeking a dynamic self-motivated Customer Service Representative to join our growing Support Center in Westminster, Maryland.

The regular working hours for this position are Monday – Friday 8:30am – 5:00 pm.

Candidates must have a professional and natural communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics. Strong listening skills and technical skills to include EXCEL proficiency is essential. Skills assessment may be part of the consideration process.

Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other internal and external customers answering inquiries relating to product and pricing, order tracking and problem resolution

We are seeking candidates with:

• High School diploma or equivalent; some college preferred
• 2-3 year’s prior customer service experience
• Order fulfillment experience. This experience in a support center environment is preferred
• Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
• PC Proficiency to include Microsoft EXCEL
• Experience communicating through email, Outlook a plus
• SAP and MARC experience a PLUS!
• Effective written and oral communication skills
• Professional, patient and empathic phone presence
• Bilingual or Multilingual fluency; German, Japanese, Chinese, Spanish and French is desired but not required
• It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.

The salary for this position is $45,225 per year. This position is eligible for bonus or profit share, contingent on the company’s results.

All your information will be kept confidential according to EEO guidelines.

Penguin Random House is an Affirmative Action/Equal Opportunity Employer.

Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We value the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

All your information will be kept confidential according to EEO guidelines.

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