Bank/Credit Union Contact Center Customer Service Representative (CCC)

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Acting as a Financial Representative on behalf of our financial institution clients, the Bank and Credit Union Product Support Representatives assist customers with a wide range of financial needs. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization!

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Louisville, KY; Springfield, MO or Monett, MO.

Candidates located within 30 miles of Springfield, MO or Monett, MO would be hybrid with 2-3 days a week onsite after training. You will be required to be onsite for your first day of onboarding.

This position would start on 12/7/2026, and training is Monday-Friday 8 AM-5 PM CT for the first 5 weeks. The pay range for this position is $34,320-$37,500 per year.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

* Providing assistance to our financial institution client’s customers and members - similar to an over-the-phone personal banker.

* Assessing nature of question or issue and resolves in a timely manner.  Questions and issues will vary depending on the customer’s/member’s need with guidance from our financial institution clients.

* Assuring system security by verifying customer/member information prior to performing any modifications or resets according to the financial institution client’s security requirements.

* Communicating the customer’s needs/expectations to the appropriate personnel.  Following escalation procedures to ensure complex support issues are resolved.

* Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions.

* May perform other job duties as assigned.

What you’ll need to have:

* Must have at least 18 months of experience in a call center, bank, or credit union.

* Schedule adherence is monitored. Must be able to adhere to a published break and lunch schedule.

* Proven ability to remain calm in stressful situations.

* Comfortable navigating multiple systems while assisting customers/members.

* Must have the ability to communicate clearly and understandably.

* Full-Time candidates must be able to work the following:

* Candidates must be able to work their assigned schedule in a 363 days/year call center. Schedules will include evenings, weekends and holidays (closed Thanksgiving and Christmas Day) and will be assigned upon job offer.

* Based on business need, candidates will be scheduled for one Saturday/Sunday shift per week.

* The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 7AM-12AM CT.

* We offer a shift differential for evening and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and is effective upon hire.

* Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote):

* 25 mbps download speed.

* 10 mbps upload speed.

What would be nice for you to have:

* Customer service and multi-tasking skills.

* Ability to listen to and empathize with the customer/member.

* Ability to use the tools provided for first call resolution.

* Self-developer, takes initiative on career path.

* Experience in call ce…