Senior Product Manager

The Team You Will Be Joining

• A fast-growing financial services company that is redefining the digital collections space.
• Privately held and led by a mission-driven leadership team, the company partners with financial services clients to drive effective recovery outcomes through omnichannel, AI-powered engagement.
• The organization is scaling to support continued expansion across clients and product offerings.

What They Offer You

• Become the organization’s first dedicated Product hire
• A role with meaningful visibility across all areas of the business
• Fast-paced, collaborative culture that values ownership, speed, and innovation
• Ability to directly impact outcomes for nationally recognized financial services clients
• Competitive compensation, benefits, and the chance to leave a lasting mark on a scaling business

Location:

• Remote - Charlotte NC

Why This Role Is Important

• Help define how the company thinks about product, turn client problems into buildable opportunities, and develop the technology that will shape the next stage of the company
• Spend meaningful time with existing and prospective clients to understand their workflows, pain points, constraints, and opportunities and then identify product opportunities that can improve performance, expand relationships, or create repeatable capabilities.
• Validate whether client problems are isolated issues or broader market opportunities.
• Help determine whether a product opportunity can be solved in a way that is useful across multiple clients, not just one.
• Work closely with the CEO to shape product direction, priorities, and future roadmaps.
• Partner with the Head of Growth on new client conversations where product insight, discovery, or solution design as needed.
• Use AI heavily to accelerate research, discovery, analysis, prototyping, documentation, and product thinking.
• Partner closely with Engineering to make sure we are building the right things in the right order.
• Help Engineering understand the client context behind what is being built.
• Define what success looks like for new products and use feedback, data, adoption, and operational impact to improve what we build.

The Background That Fits

• 7+ years of experience in product management, product development, or a related role.
• Experience in financial services, with a strong preference for lending, servicing, collections, or credit.
• Ability to work directly with clients and turn messy, real-world problems into clear product opportunities.
• An understanding of how to decide what should exist, why it matters, how it should work, and how we should build it.
• Experience working closely with software engineering teams.
• Strong product judgment and the ability to make practical tradeoffs.
• Clear communication with executives, clients, operators, and engineers.
• Comfort operating in a growing company where the product function is still being built.

Nice to Have

• Direct experience in collections, servicing, borrower engagement, or debt recovery.
• Experience with lenders, banks, fintechs, auto finance companies, credit card issuers, or consumer finance businesses.
• Experience with AI-enabled products, automation, workflow tools, decisioning, or communications platforms.
• Experience building products in regulated or compliance-heavy environments.

Open