Volunteer customer service

Company Description Q Intelligence (Q-AI) is dedicated to creating a trust-first space where individuals can access thoughtful AI guidance and affirming life resources. The platform brings together peer wisdom, private reflection tools, and supportive content designed to help people navigate personal and emotional challenges. Q-AI focuses on safety, privacy, and respect, aiming to provide compassionate support for users from diverse backgrounds. Volunteers joining Q-AI contribute to an inclusive environment that centers well-being, understanding, and meaningful connection.

Role Description This is a full-time, remote Volunteer Customer Service role. The volunteer will respond to user inquiries through digital channels and, where applicable, phone-based communication, offering clear, empathetic, and timely assistance. Day-to-day tasks include guiding users through platform features, addressing concerns, documenting interactions, and escalating issues when needed. The volunteer will help maintain a supportive and respectful tone in all communication, provide feedback on recurring user needs, and collaborate with the team to improve overall customer experience. Availability for consistent full-time hours and reliable remote participation is expected.

Qualifications

• Ability to provide high-quality Customer Support and Customer Service focused on empathy, clarity, and reliability.
• Skills in fostering Customer Satisfaction and enhancing Customer Experience through active listening and problem-solving.
• Professional communication in written interactions.
• Comfort working in a fully remote environment with reliable internet access and basic technical proficiency.
• Strong interpersonal, conflict-resolution, and time-management skills.
• Experience in mental health support, peer support, or community-based services is beneficial but not required.
• Commitment to confidentiality, inclusivity, and non-judgmental engagement with users.